Camdenlily
Level 1 (12 points)

Q: My MacBook Air (2013) won't turn on

This morning I was using it, and it was working fine. I came home this evening, plugged my MacBook into the MagSafe power adapter and went to power it on - and nothing happened. It is responding to the power adapter (ie lights up green initially and the orange) but I cannot get it to respond. At one stage I did hear a brief chime as if it was rebooting, but it cut off again.

 

I have tried everything I can find online - holding down the power button, holding down power, option and command, etc but nothing is working. I have only owned this laptop for a couple of months and I cannot think of anything that would have damaged it. As I say, it as working this morning.

 

I am desperate for help as I am currently abroad and not near an Apple Store and my laptop is essential for the work I am doing so any help would be greatly appreciated.

MacBook Air

Posted on Aug 9, 2013 12:17 PM

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Camdenlily

Q: My MacBook Air (2013) won't turn on

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  • by WhitworthM,

    WhitworthM WhitworthM Jul 29, 2016 3:08 AM in response to WhitworthM
    Level 1 (4 points)
    Jul 29, 2016 3:08 AM in response to WhitworthM

    Tried an OS reinstall (10.11) but that didn't help. Returned to seller.

     

    It would be really nice to know what the problem was.

  • by ikhafa,

    ikhafa ikhafa Aug 23, 2016 8:44 PM in response to Mjolnir4Life
    Level 1 (4 points)
    Aug 23, 2016 8:44 PM in response to Mjolnir4Life

    You are a life saver man. It worked like a charm. I'm back!! Thanks

  • by william98,

    william98 william98 Sep 6, 2016 6:06 PM in response to WhitworthM
    Level 1 (13 points)
    iLife
    Sep 6, 2016 6:06 PM in response to WhitworthM

    My 2013 is still doing it almost 3 years later. This has always been a not waking up thing, not a going to sleep while in use thing. It began almost right out of the box with Mavericks. I went online then and found other complaints and zero solutions. It's really galling when Apple Care says they've never heard of that problem - it's impossible that they haven't heard.

     

    So I upgraded to El Capitan - same thing. It will go days or months without a problem, and then return to its usual black screen with no apparent reason - can't power the thing down, I've laid on the power button for 15 minutes with no result. I've never even actually put it to sleep with the drop-down command; in Preferences I've set it to never go to sleep, I've set it to go to sleep after a certain number of minutes, every possible permutation of those commands. Tried every combination of keys I can think of.

     

    Get this - had the motherboard replaced twice. The battery was replaced. No change. It can't be relied on to work when I want it to - like we want to stream a movie and the pizza's getting cold as I try to make the dang thing wake up.

     

    Over the years I keep searching for answers, and Apple has never even acknowledged there's a problem as far as I know. The only thing I haven't done it shake it - but like one poster said it has a solid-state drive, not a spinning wheel.

     

    It happens if it's been asleep for a long time with the lid open or closed; or just if I close it to take it into the next room, it won't come back - or it will. IOW, it wakes up when it feels like it. No pattern to it except that it seems really dead. And then it will just come back on after 5 minutes or 5 hours as if to say "I've been here all the time, where have you been?"

     

    I never know when it will happen next, I feel like I should set it to never sleep and never have the display go off, but that probably wouldn't work either because the next time I close it...it won't wake up.

     

    It's still under Apple Care - can I exchange it for a new one? Probably not. Not that the new ones will work any better.

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