iTunes wont cannot read my ipod touch 5th generation??

Question

iTunes wont cannot read my ipod touch 5th generation??

When i plug in my ipod 5th generation a message pops up on iTunes that says:

"itunes cannot read the contents of the ipod 'Danielle's iPod". Go to the Summary tab in iPod preferences and click Restore to restore this iPod to factory settings."

I've only had my ipod for about a week and I'd really like to not have to reset it out of fear of it not working properly again, but i need to be able to sync it. So is there another option i could try first? Like i've sycned my ipod a few times before but all of a sudden it cant read it. Does this have to do with iTunes or my iPod? HALP.

iPod touch, iOS 6.1.4

Posted on Aug 9, 2013 4:17 PM

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Answer 1

lllaass

Level 10

210,513 points

Aug 9, 2013 4:30 PM in response to daniellehasaquestion

No, you have to restore like the message says.

It cold have been caused by :

- A glitch

- A hardware problem with the iPod. If this is the case it is very likely to recur

- Problem with cable

- Problem with computer software

- Problem with computer hardware

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Answer 2

Aug 10, 2013 10:07 PM in response to lllaass

Okay, so i tried reinstalling/ updating itunes and restarting my ipod, but it didn't work. Also my USB port is working fine. So i did the restore like it said and i keep getting a message that says 'unknown error 14' and tells me to do the restore again. I've don this like 3 times now and it still isn't working. Now i can't even use my ipod because it needs to connect to itunes but itunes isn't fixing the problem. All im getting now is the screen telling me to connect with iTunes.

Is there a way i can fix this? Please, its brand new and im getting really frusterated that it isn't working properly. I've followed all the instructions its given me, and everything on my PC is working perfectly (except that itunes wont connect to it). Halp

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Answer 3

lllaass

Level 10

210,513 points

Aug 11, 2013 4:06 AM in response to daniellehasaquestion

Error 13, 14, 35 and 50 (or -50)

These errors are typically resolved by performing one or more of the steps listed below:

Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP)to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.

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Answer 4

Aug 11, 2013 1:12 PM in response to lllaass

My USB ports were working fine, but eventually I ended up restarting my computer a few times and it eventually worked. My ipod is now syncing properly (for now, lol). Thank you though 🙂

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