Q: itunes preoder purchases

i have preordered an album and it says i purchaseed it but it wont let me download it. i already went through purchases and i still cant get it to download. any suggestions?

iPad (4th gen) Wi-Fi, iOS 6.1.4

Posted on Aug 10, 2013 11:45 AM

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Q: itunes preoder purchases

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by judysings,

judysings Aug 12, 2013 11:58 AM in response to katace1
Community Specialists

Aug 12, 2013 11:58 AM in response to katace1

Hi katace1,

Welcome to the Support Communities!

The following article will explain the Pre-order process:

iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714

If you are still having issues with this purchase, follow these steps:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US

Cheers,

Judy
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