2 Replies Latest reply: Aug 11, 2013 4:58 AM by dominic23
Aiden67 Level 1 Level 1



I bought a new Macbook Air a month ago. It's perfect, but when I use Safari, sometimes I expreienced a problem like that picture.


What's wrong with my Macbook?

MacBook Air (13-inch Mid 2013), OS X Mountain Lion (10.8.4)
  • Carolyn Samit Level 10 Level 10

    Installed any third party fongs since purchasing your Mac?


    If so, launch Font Book located in the Applications Folder.


    From the Font Book menu bar click File >  Restore Standard Fonts


    Restart your Mac and try Safari.


    If fonts aren't the issue, try emptying the Safari cache.


    Press Command + Option + E then quit and relaunch Safari to test.


    If that doesn't help, try troubleshooting extensions and third party plug-ins.


    From your Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that off if there are any installed. Quit and relaunch Safari to test. If that helped, turn extensions back on then uninstall one a time to test.


    If it's not an extensions issue, try troubleshooting third party plug-ins.


    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow all other plug-ins. Quit and relaunch Safari to test.


    If that made a difference, instructions for troubleshooting plugins here.

  • dominic23 Level 8 Level 8
    Mac OS X

    Start up in Safe Mode