MoDiddy
Level 1 (0 points)

Q: My purchased preorder is not available on my library!!

My recent pure pacha album purchased is just saying purchase without appearing on my library or my purchased area? And it was deducted from my balance( it was a preorder)

iBook, iOS 6.1.2, Ibook Author

Posted on Aug 11, 2013 12:17 AM

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MoDiddy

Q: My purchased preorder is not available on my library!!

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  • by matt00,

    matt00 Aug 13, 2013 7:16 AM in response to MoDiddy
    Level 5 (4,015 points)
    Aug 13, 2013 7:16 AM in response to MoDiddy

    Hello MoDiddy,

     

     

    Thanks for the question. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.