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macbook wont boot after recent update.

So my App store gave me a notification that there is an update and as per the Apple guy from the store told me "Always update your OSX". So I followed him, I'm a newbie with Mac so I wen't along with it. After the update, I was doing what I usually do, everything is smooth. Turned it off before I sleep. The next day, I turned it on and it stayed at the Gray screen where it has the Apple logo.. there would be a wheel and after sometime it would disappear.

So I tried doing a long press on the power button, hoping it works like a windows and restart, it did.. but i was the same thing.

I wanted to bring it back to the store but I couldn't leave, last option is hope that someone would read this and answer.

By the way, my Mac Pro is only 7 days old, should I exchange it for something new? Do you guys think it's one of the bad batch? HELP, PLEASE..

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Aug 11, 2013 5:41 AM

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3 replies

Aug 11, 2013 6:12 AM in response to leeyang19

it's a notebook so not a 65lb Mac Pro which are towers.


You do need the "101"


A Shift key to do Safe Boot


Command + r to get into the recovery partition and repair your drive and other things.


And always have some backups too.


Yes, install the updates.


Not sure what or why but generally a pre-existing directory issue, incompatible software or drivers. The usual stuff.


This also deals with unable to boot:


About Mac OS X Kernel Panics:

These are two forums you want to use, read, and bookmart:

MacBook Series Forums
https://discussions.apple.com/community/notebooks?view=discussions


Mac OS X Forum
https://discussions.apple.com/community/mac_os?view=discussions


And of course the product support page and tech articles:

http://www.apple.com/support/macbookpro


Your mac is so new it could have a newer build than what they tested the update for. Does happen.



Aug 11, 2013 10:00 AM in response to leeyang19

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

If you bought the product in the U.S. directly from Apple (not from a reseller), you also have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

macbook wont boot after recent update.

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