Q: Using Windows 7, I get an error message 4310 when trying to burn a CD from a playlist. I ran diagnostics and everything was ok. Please help. Reading previous posts haven't helped.
I have read all of the other postings and they haven't helped.
When I ran diagnostics here is what I got:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 5720
iTunes 11.0.4.4
QuickTime not available
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0015B7001238F790
Current user is not an administrator.
The current local date and time is 2013-08-11 10:02:22.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics 4000
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2a1c5ee63a68f4be6bc96c5266eed869
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: iaStorF (11.5.0.183),
UpperFilters: GEARAspiWDM (2.2.3.0),
D: PLDS DVD+/-RW DS, Rev
Audio CD in drive.
Found 11 songs on CD, playing time 42:48 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:52:30
Track 3, start time 06:59:54
Track 4, start time 11:40:47
Track 5, start time 15:15:38
Track 6, start time 19:31:39
Track 7, start time 22:52:55
Track 8, start time 26:38:36
Track 9, start time 30:28:61
Track 10, start time 33:35:27
Track 11, start time 38:20:39
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32 40.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive D: PLDS DVD+/-RW DS on CDR media at speed 24X.
Windows 7
Posted on Aug 11, 2013 7:25 AM
