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Mute button problem iphone 4s

I have an iphone 4s. My problem is with the side mute switch. It stops working for a while then it works fine for a period. I've tried rebooting and restoring. Sometime it will work after a delay of about a minute??

iPhone 4S, iOS 5.0.1

Posted on Aug 11, 2013 2:45 PM

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5 replies

Aug 11, 2013 2:51 PM in response to Aruthaman

It sounds like it could be an issue with the switch itself. You should get an appointment at an Apple Store or call AppleCare to see if you can get a repair. If you are in warranty, it won't cost you anything for a repair. If you're out of warranty, it would probably be around $199.


If you're out of warranty though, there wouldn't be any reason not to take it to one of those mobile device repair stores that might do it for cheaper.

Aug 11, 2013 4:56 PM in response to AAN2

AAN2 wrote:



If you're out of warranty though, there wouldn't be any reason not to take it to one of those mobile device repair stores that might do it for cheaper.

I can think of a great reason not to bring it to a 3rd party repair shop. The iPhone 4S is a great device and will be supported for a long time. Lets say you go to a 3rd party repair shop. Warranty is voided, inlcuding the ability to purchase an out of warranty replacement. If you drop that phone, that means no OOW replacement for $199; you'll have to buy a phone at full price.

Aug 11, 2013 5:23 PM in response to gdgmacguy

You can't void a warranty that you do not have. If you are out of warranty, that means you are out of warranty. And not everyone can afford $199 dollars to get their phone fixed. Also, getting the phone replaced covers you for 90 days, which means after 90 days you'll have to pay the $199 dollars to get it repaired/replaced again.


Also, buying a new phone = buying a new warranty. So hypothetical situation.


Guy A and B both have broken iPhone 4s'


Guy A pays the $199 for an OOW repair.


Guy B pays $50 for a TP repair.


Both devices then get broken screens 100 days later.


Guy A pays another $199 for another OOW repair.


Guy B buys a new iPhone 4s for $549.


At this point, Guy A has payed $398 and Guy B has paid $599.


Guy A and Guy B both have their Sleep/Wake buttons break 95 days after their last incident.


Guy A is now at $597 and Guy B is still at $599. Guy B is still covered for 269 more days, so if he has any issues that aren't caused by accidental damage he pays nothing. For an additional $69 he's covered for an additional year, even. Guy A, however, still has his OOW phone and is not covered, and cannot purchase the AppleCare Protection Plan. So Guy A will have to continue to pay the OOW repair fee each time his phone breaks until he buys a new phone. Even if Guy B buys the APP, if they both have another issue with a button or something Guy A will have then payed more for his device than Guy B paid for two devices.


I do not know if they replace it if it will have a 1 year warranty on it, but I do know that the APP rolls over and that the limited warranty rolls over onto replacements. So I would think that if they replaced the device for a $199 fee that the warranty information (in this case the 90 day limited warranty) would also roll over. Dunno, gotta ask Apple about that one.

Aug 11, 2013 5:29 PM in response to AAN2

The warranty may have expired, but not the ability to purchase an out of warranty replacement. That ability is forfeited forever if a 3rd party touches the phone. If the phone were a 3G, 3GS or even an iPhone 4 that might be ok, but the 4S is a great device and will be supported for some time to come. Personally, I wouldn't do anything at this time that would prevent my ability to replace it for $199.


IMHO

Mute button problem iphone 4s

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