TS1382: iPod troubleshooting basics and service FAQ
Learn about iPod troubleshooting basics and service FAQ
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Helpful answers
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Aug 13, 2013 11:31 AM in response to Foxlake007by Delgadoh,Hey Foxlake007,
Sounds like your iPod is displaying the following image:
If that's the case, then you'll want to follow these troubleshooting steps:
Restore iPod from Disk Mode
- Disconnect iPod from your computer.
- Manually put iPod into Disk Mode.
- Open the latest version of iTunes and connect iPod.
- Restore iPod.
Setup Service for iPod
- If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.
via: iPod Displays a Red "X" Icon
http://support.apple.com/kb/TS1463
Cheers,
David
