having trouble logging into websites

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Level 1

10 points

having trouble logging into websites

I have Mac Book Pro 10.8.4 and Safari 6.0.5. Ever since the most recent update, I have trouble logging into secure sites like Yahoo! mail, eBay to name a few. The login boxes are active but nothing happens when I hit the enter or signin button. It just sits there, it isn't hanging or anything like that, it's as if I'd hit any other place on the page where one wouldn't expect anything to happen. I can and do refresh the page, approach from a different "angle" (for lack of a better term, say from "sign in" instead of "mail" for example) and try again. Sometimes this is enough and sometimes it takes several attempts to get it to recognise my hitting the button. I didn't have trouble prior to this most recent update. Any help would be really appreciated. Thanks.

MacBook Pro, OS X Mountain Lion (10.8.4), Safari 6.0.5 (8536.30.1)

Posted on Aug 11, 2013 4:08 PM

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Answer 1

Linc Davis

Level 10

209,739 points

Aug 11, 2013 5:21 PM in response to Jules1857

From the Safari menu bar, select

Safari ▹ Preferences ▹ Extensions

Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.

If you wish, you may be able to salvage the malfunctioning extension by uninstalling and reinstalling it. Its settings will revert to their defaults. If the extension still causes a problem, remove it permanently or refer to its developer for support.

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Answer 2

Jules1857 Author

Level 1

10 points

Aug 11, 2013 6:38 PM in response to Linc Davis

I went where you directed me and when I chose Extensions, there aren't any listed (I'm assuming that means I don't have any?) but I turned it off anyway. Since the problem isn't consistent I couldn't replicate it for the purposes of testing whether that made a difference, I'll leave it off and see what happens, but again with nothing listed I don't expect that to have any effect. So it must be something else. But thanks for your input, I'm still finding out more every day. Any other suggestions?

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Answer 3

Aug 11, 2013 6:45 PM in response to Jules1857

Check Proxies...

Open System Preferences > Network > Advanced > Proxies

Deselect any checked boxes on the left then click OK then quit and relaunch Safari to test.

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Answer 4

Linc Davis

Level 10

209,739 points

Aug 11, 2013 6:51 PM in response to Jules1857

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

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