MIKEinMICH

Q: Restoring a new Air for resale

Hi, this is - sort of - a non-technical question dealing with resale of a Mac Air - and probably any new Mac...Sorry but

not sure where else to put it and wondered if someone can simplify something.

 

Ok i bought a brand-new (June 2013) Air from a retailer.  I found out a MBPro was better for my professional

needs and wanted to return the Air.  Retailer - i learned - accepts no returns on computers for any reason so i must resell it

privately.

 

I did activate the Air - registered it - and updated the OS.  Now i want to clear it out for resale.   I have a buyer for it. Can I,

and how do i restore it to Factory-New condition (the System)... can i "un-register" it - and if so can the person who buys it

from me register it as the owner or is there something else i need to do on my end so it is "clear" for them to register it new

under their name ((so it would be good for the remainder of its original 90-day free Support period among other things)).


Thanks in advance and apologies for any dumb questions in advance... Appreciate any simplified explanation - Can't reach

Apple support today about this and just wanted to try and get it done on Monday so i can ship to new owner.

MacBook Air, OS X Mountain Lion (10.8.4), June 2013 1.3

Posted on Aug 11, 2013 4:46 PM

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Q: Restoring a new Air for resale

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  • by PlotinusVeritas,Helpful

    PlotinusVeritas PlotinusVeritas Aug 11, 2013 4:51 PM in response to MIKEinMICH
    Level 6 (14,811 points)
    Aug 11, 2013 4:51 PM in response to MIKEinMICH

    heres how you restore to same as new out of box condition and wipe all personal data etc http://support.apple.com/kb/HT4718

     

    Restart your Mac and hold down the Command key and the R key (Command-R), and keep holding them until the Apple icon appears, indicating that your Mac is starting up. After the Recovery System is finished starting up, you should see a desktop with a OS X menu bar and a "Mac OS X Utilities" application window.

     

     

    In order to reinstall OS X Lion or OS X Mountain Lion, you will need to be connected to an Ethernet or Wi-Fi network. The Wi-Fi menu item is in the upper-right corner of the screen. Click the icon to display all available Wi-Fi networks. Click your preferred network name and, if needed, enter a username and/or password.

  • by Kappy,Helpful

    Kappy Kappy Aug 11, 2013 4:51 PM in response to MIKEinMICH
    Level 10 (271,850 points)
    Desktops
    Aug 11, 2013 4:51 PM in response to MIKEinMICH

    Follow these instructions step by step to prepare a Mac for sale:

     

    Step One - Back up your data:

     

           A. If you have any Virtual PCs shut them down. They cannot be in their "fast saved" state. They must be shut down from inside Windows.

           B. Clone to an external drive using using Carbon Copy Cloner.

     

              1. Open Carbon Copy Cloner.

              2. Select the Source volume from the Select a source drop down menu on the left side.

              3. Select the Destination volume from the Select a destination drop down menu on the right

                  side.

              4. Click on the Clone button. If you are prompted about creating a clone of the Recovery HD be

                  sure to opt for that.

     

                   Destination means a freshly erased external backup drive. Source means the internal

                   startup drive.

     

    Step Two - Prepare the machine for the new buyer:

     

              1. De-authorize the computer in iTunes! De-authorize both iTunes and Audible accounts.

              2, Remove any Open Firmware passwords or Firmware passwords.

              3. Turn the brightness full up and volume nearly so.

              4. Turn off File Vault, if enabled.

              5. Disable iCloud, if enabled: See.What to do with iCloud before selling your computer

     

    Step Three - Install a fresh OS:

     

         A. Snow Leopard and earlier versions of OS X

     

              1. Insert the original OS X install CD/DVD that came with your computer.

              2. Restart the computer while holding down the C key to boot from the CD/DVD.

              3. Select Disk Utility from the Utilities menu; repartition and reformat the internal hard drive.

                  Optionally, click on the Security button and set the Zero Data option to one-pass.

              4. Install OS X.

              5. Upon completion DO NOT restart the computer.

              6. Shutdown the computer.

     

         B. Lion and Mountain Lion (if pre-installed on the computer at purchase*)

     

             Note: You will need an active Internet connection. I suggest using Ethernet if possible because

                       it is three times faster than wireless.

     

              1. Restart the computer while holding down the COMMAND and R keys until the Mac OS X

                  Utilities window appears.

              2. Select Disk Utility from the Mac OS X Utilities window and click on the Continue button.

              3. After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click

                  on the Erase tab in the DU main window.

              4. Set the format type to Mac OS Extended (Journaled.) Optionally, click on the Security button

                  and set the Zero Data option to one-pass.

              5. Click on the Erase button and wait until the process has completed.

              6. Quit DU and return to the Mac OS X Utilities window.

              7. Select Reinstall Lion/Mountain Lion and click on the Install button.

              8. Upon completion shutdown the computer.

     

    *If your computer came with Lion or Mountain Lion pre-installed then you are entitled to transfer your license once. If you purchased Lion or Mountain Lion from the App Store then you cannot transfer your license to another party. In the case of the latter you should install the original version of OS X that came with your computer. You need to repartition the hard drive as well as reformat it; this will assure that the Recovery HD partition is removed. See Step Three above. You may verify these requirements by reviewing your OS X Software License.

  • by MIKEinMICH,

    MIKEinMICH MIKEinMICH Aug 11, 2013 5:47 PM in response to PlotinusVeritas
    Level 1 (8 points)
    Desktops
    Aug 11, 2013 5:47 PM in response to PlotinusVeritas

    ok thanks - i was looking for that link -- now as far as the fact that i did register the machine to my Apple ID .... is that something i deal with separately i.e. - i want to disassociate my Apple ID as if it this Mac Air were never registered -- and enable the buyer to assume ownership as if it were factory-new -- or is there a 'transfer of ownership' process  -  i didn't see anything in the how-to-restore thread on that -

     

    Also i think the fact this is a June 2013 Air that comes preloaded with Mountain Lion (no disks all online install) means that i would want to use the 'Recovery System' process (above) vs the instructions Kapppy has posted which i could see making sense for older models but - this is one that i simply installed the OS on but didn't get as far as putting anything on it - just followed the Registration instructions - AFAIK there was no "ITunes registration but i believe i did go through with the ICloud registration - and would want to eliminate that...

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Aug 11, 2013 6:07 PM in response to MIKEinMICH
    Level 6 (14,811 points)
    Aug 11, 2013 6:07 PM in response to MIKEinMICH

    as for "transfer of ownership". *it isn't necessary

     

    When you wipe the HD, there is no personal info of yours on HIS now computer.

     

     

    There is a limit of 5 computers associated with ONE account.....but unless you run into that, you can reset that ONE TIME PER YEAR.......otherwise no worries.

     

     

    Authorizing and deauthorizing a computer allows you to manage which computers can sync or use apps, audiobooks, books, music, movies, or other content you've purchased from the iTunes Store.

    You can use or sync your purchases from the iTunes Store on up to five different  computers (these can be any mix of Macintosh or Windows-compatible  computers). When you sync or play an item you've purchased, your computer is  "authorized" for purchase using your Apple ID.

    Notes:

    To authorize a computer using your Apple ID

    1. Open iTunes
    2. From the Store menu, choose Authorize This Computer. (In earlier versions of iTunes, access this option from the Advanced menu).
    3. When prompted, enter your Apple ID and password, then click Authorize.

    To deauthorize a computer

    1. Open iTunes.
    2. From the Store menu, choose Deauthorize This Computer. (In earlier versions of iTunes, access this option from the Advanced menu).
    3. When prompted, enter your Apple ID and password, then click Deauthorize.

    Remember to deauthorize your computer before you sell it, give it away, or get your computer serviced. Also, make sure you deauthorize your computer before you upgrade your RAM, hard disk or other system components, or reinstall Windows. If you do not deauthorize your computer before you upgrade these components, one computer may use multiple authorizations.

  • by MIKEinMICH,

    MIKEinMICH MIKEinMICH Aug 11, 2013 6:16 PM in response to PlotinusVeritas
    Level 1 (8 points)
    Desktops
    Aug 11, 2013 6:16 PM in response to PlotinusVeritas

    ok thanks, just confused in reading about the Apple ID if this device already got associated with my "Apple ID"

    (i.e. i believe the Serial # of machine is tied to that?)  So if i (and honestly i can't remember whether i did when i installed the OS the day i got it ) went ahead and associated this new Air with my Apple ID for  "ICloud" and "ITunes" - you're saying i can definitely de-authorize it from anything to do with my Apple ID before i sell/wipe the thing and the new owner will have no problem associating 'their' Apple ID - if they have one or choose to - with the new machine when they go through the whole initial process of making it 'their own...'   - i guess i'm confused about something i'm reading concerning some period of time one has to wait before a 'device' can be 'disassociated' with one Apple ID and 'reassociated' with another... 

     

    Thanks!

     

    Mike

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Aug 11, 2013 6:23 PM in response to MIKEinMICH
    Level 6 (14,811 points)
    Aug 11, 2013 6:23 PM in response to MIKEinMICH

    He wont have your user ID or password on your wiped AIR, once you restore it.

     

    He will be asked to "sign into Apple store or Itunes using an existing or CREATE A NEW account"

     

     

    Yes, before you wipe it, you can use the deauthorize a computer  link..

     

    Some computers that are stolen, or people have computers that just die....... they (you can only do this once a year)  "deauthorize ALL computers"  ,then reauthorize the working ones they own.  You can authorize up to 5 total on one account.


  • by MIKEinMICH,

    MIKEinMICH MIKEinMICH Aug 11, 2013 6:37 PM in response to PlotinusVeritas
    Level 1 (8 points)
    Desktops
    Aug 11, 2013 6:37 PM in response to PlotinusVeritas

    ok i think i've got it - i overlooked that the link 'option' is through the ITunes Store!  I wouldn't have

    known that. (I don't download ITunes so i wasn't thinking that would be where i would do the de-authorizing

    of the computer serial # itself-- and ICloud - figured it only had to do with "ITunes"  )

     

    Thanks!

  • by PlotinusVeritas,Solvedanswer

    PlotinusVeritas PlotinusVeritas Aug 11, 2013 6:39 PM in response to MIKEinMICH
    Level 6 (14,811 points)
    Aug 11, 2013 6:39 PM in response to MIKEinMICH

    no worries, good luck, glad anyone could help

  • by MIKEinMICH,

    MIKEinMICH MIKEinMICH Aug 11, 2013 7:12 PM in response to PlotinusVeritas
    Level 1 (8 points)
    Desktops
    Aug 11, 2013 7:12 PM in response to PlotinusVeritas

    thanks - one other thing - probably overthinking this but - i did add this mac air on My Support Profile so it actually does appear there under My Products. Will that go away when I deauthorize my ownership?

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Aug 11, 2013 7:27 PM in response to MIKEinMICH
    Level 6 (14,811 points)
    Aug 11, 2013 7:27 PM in response to MIKEinMICH

    You can click on the unregister it on https://supportprofile.apple.com   if you desire, its nothing to worry about however.