HT202157: About Apple TV (2nd and 3rd generation) software updates

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DennisJay
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Q: My Apple TV says setting clock but never does, all resetting failed

Need to reset Apple TV 2 gen pressing remote menu & down doesn't reset? Says setting clock at startup but never sets it?

Apple TV

Posted on Aug 11, 2013 7:40 PM

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DennisJay

Q: My Apple TV says setting clock but never does, all resetting failed

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  • by jason269,

    jason269 jason269 Aug 14, 2013 6:51 AM in response to DennisJay
    Community Specialists
    Aug 14, 2013 6:51 AM in response to DennisJay

    Hello, DennisJay.

     

    Thanks for using Apple Support Communities.

     

    TCP port 123 is used to communicate with a network time server.

    If your router is blocking this port it will never set the time.

     

    For more information on this, take a look at this article:

    Apple TV: TCP and UDP ports and protocols used

    http://support.apple.com/kb/ht2463

     

    Also it needs an active internet connection.

    Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS4546

     

    Also, you can hit the menu button on your remote which will bring you to the main Apple TV menu.

     

    Cheers,

     

    Jason H.