Can't make calls with Ford Sync

Question

Level 1

1 points

Can't make calls with Ford Sync

I have recently taken delivery of a new Ford Mondeo Business Edition. When I ordered the car I first asked whether the hands-free system would be compatible with my iphone5. I was told by the dealer that it would indeed be compatible so I placed the ordered and waited.

The first thing I did when I recieved the car was to pair my iphone5 (iOS6.1.4) so that I would be able to safely make and recieve calls during the 20 to 25 hours of driving that I undertake each week for work. Unforunately, every time I attempted to use the hands free controls the calls were immediately cut off once the number had been dialed. If I made a call be operating the handset directly the bluetooth worked fine and the calls went through.

I visited my local Ford dealership to make enquiries and was told that in order to avoid damaging the cars software I should un-pair and delete the iphone from the cars system.

Please advise, is this an Apple or a Ford issue?

iPhone 5, iOS 6.1.4

Posted on Aug 12, 2013 2:43 AM

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Answer 1

Best reply

cooqua

Level 1

8 points

Nov 10, 2016 8:04 AM in response to judysings

I have the same problem. Ever since I got my iPhone 7 I can't make outgoing calls via my car by pressing the button on my wheel and telling it to call a certain person. It does the same thing listed above tries to and then cuts off before ever ringing or connecting. I did notice ever since i got my new phone - the phone icon is no longer on my screen - just the battery symbol, the bluetooth symbol and the 911 symbol. Usually when i get a new phone the only thing that doesn't work until ford does an update is the receiving texts through my car. I've never had this issue before. I've tried everything listed in the articles you have above and nothing has resolved it. Is this a known issue with apple or is this a ford problem?

Thanks

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Answer 2

Apr 4, 2017 6:08 PM in response to cooqua

I have the problem too. The work around is holding it down to bring up Siri and then saying call so and so. It always works. Still I don't like not being able to use the simple form. I may delete some contacts from the list to see if indeed this is the problem.

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Answer 3

Apr 4, 2017 8:21 PM in response to Richard Perozich1

Found this on the net. It worked for me.

Call ford sync 800-392-3673. They will walk you through the master reset on the sync system in your car.

1. delete your phone from the system

2. delete sync from your phone

3. hard reset your phone

4. press the gears next to the little house at they bottom, press system, then master reset. It will take a couple minutes and the screen goes black.

5. once it comes back up hit add phone. then select sync on the phone itself, make sure the numbers match and pair the device.

6 turn on the 911 and download phonebook buttons to the on position and hit apply

7. wait for the download to complete, 2minutes or so, sync will tell you its done.

8. press the button on the steering wheel to make a call

Mine worked perfectly, took about 10 minutes. Sync lady was extremely helpful. Just deleting the phone and adding it back in does not do the trick. YOU HAVE TO DO THE MASTER RESET ON THE SYNC SYSTEM IN THE CAR. GOOD LUCK.

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Answer 4

judysings

Community Specialist

Aug 14, 2013 8:56 AM in response to Smig73

Hi Smig73,

Welcome to the Support Communities!

The following article will provide some troubleshooting steps for this issue:

iOS: Troubleshooting car stereo connections

http://support.apple.com/kb/TS3581

Some car stereos require a firmware update for AVRCP 1.4 Bluetooth compatibility

http://support.apple.com/kb/TS4483

Cheers!

- Judy

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