I installed a new DVD burner on my HP but Itunes says no supported DVD burner found. The new DVD is a HL-DT-ST DVDRAM GT80N ATA Device

See diagnostic report below. What is error 2355? I do not have a virtual DVD....😕

Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)

Hewlett-Packard HP Pavilion dv7 Notebook PC

iTunes 11.0.4.4

QuickTime not available

FairPlay 2.4.14

Apple Application Support 2.3.4

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 003CB7800AA5EE70

Current user is not an administrator.

The current local date and time is 2013-08-12 23:44:07.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce 9600M GT

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.4.4 (x64) is currently running.

iTunesHelper 11.0.4.4 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

LowerFilters: PxHlpa64 (2.0.0.0),

UpperFilters: GEARAspiWDM (2.2.3.0),

Failed while scanning for CD / DVD drives, error 2355.

Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

G: Unsupported CD or DVD drive.

Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.