3 Replies Latest reply: Aug 12, 2013 1:14 PM by Old Toad
delanie Level 1 (0 points)

     I just bought this MacBook Pro with Retina 13" and in the app store it gave me updates to do right off the bat of first turning it on. It is wanting to update iMovie and iPhoto. iPhoto 9.4.3 is coming up with "An error has occured" message in red by the update button. The iMovie is also having issues downloading but is not giving any error messages. My firewall is off. Not sure what to do.

Thank you for your help,



  • LarryHN Level 9 (77,077 points)

    I owuld give it an hour or so, try again and if the problem continues contact App store support - link is on the right of the App store window



  • delanie Level 1 (0 points)

    Okay thank you. I will give that a shot!

  • Old Toad Level 10 (135,487 points)

    If you're having problems with the App Store you might try this:


    1 - enable the Debug menu in App Store:


        • open the Terminal application.


        • copy the command below and paste into the Terminal window:


    defaults write com.apple.appstore ShowDebugMenu -bool true


    followed by Enter.


        • launch App Store, login.


    2 - select the Debug ➙ Reset Application option:


    App StoreScreenSnapz002.jpg


    3 - try again.