Problem with iPod Shuffle 4g and EarPods! Help please!

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Problem with iPod Shuffle 4g and EarPods! Help please!

A few months ago I bought the EarPods separately the've been using with my iPad 2, worked perfectly, after I bought the ipod shuffle 4g, worked perfectly, but yesterday I turned on the ipod, and the EarPods controls stopped working, I already tried the EarPods with my iPad 2 and an iMac, worked perfectly, but when I test on my 4g iPod shuffle only plays the sound and the buttons do not work.

Help please!

thanks

Message was edited by: Rodvel

iPod shuffle, OS X Mountain Lion (10.8.4)

Posted on Aug 12, 2013 5:41 PM

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Answer 1

Aug 12, 2013 8:10 PM in response to Rodvel

Make sure you are pressing the headphones plug completely into the headphones jack. It seems to have a tight fit compared to other headphones. If they are not completely inserted, the contacts for the button controls may not be connected, even if the contacts for sound are connected.

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Answer 2

Rodvel Author

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Aug 13, 2013 6:07 PM in response to Kenichi Watanabe

First of all thanks for answering, but I've checked the contacts I have made sure the headphones connected well to the bottom, but when I turn on my ipod, only hear the sound and none of the buttons work, the two have warranty, which should I change? Or is there some other solution?

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Answer 3

Aug 13, 2013 6:14 PM in response to Rodvel

Since the EarPods work fine with your other devices, they are probably fine.

With the shuffle, you should try doing a Restore on it using iTunes. The Restore button is on the shuffle's Summary screen in iTunes. This will erase the shuffle, reinstall its software, and set it to default settings. If a glitch in software or settings is causing this problem, the Restore should fix it.

If that does not help, you should make use of the warranty on the shuffle.

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Answer 4

Rodvel Author

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Aug 13, 2013 6:36 PM in response to Kenichi Watanabe

Thanks for your help! I tried the EarPods with an iPhone and not working, I will do the warranty, Thanks again! 🙂

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