3 Replies Latest reply: Aug 13, 2013 6:46 AM by Demo
Bernard Harte Level 4 (3,220 points)

Whenever I follow a mailto link in Safari on my iPad 3, I get a grey screen overlaying the mail template and I'm unable to proceed without force quitting Safari.


Any idea how to fix this, or is it a known bug?  (I am fairly sure this is not a site dependent issue.)

iPad, iOS 6.1.3
  • Demo Level 10 (88,789 points)

    Clear Safari and then try it again.


    Go to Settings>Safari>Clear History, Cookies and Data. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.


    Clearing the history is not absolutely necessary but clear cookies and data.

  • Bernard Harte Level 4 (3,220 points)

    That fixed it.   Thanks!


    Strangely, I am sure I recently cleared all this cached data - but perhaps I didn't do the restart.

  • Demo Level 10 (88,789 points)

    I'm glad that it worked for you. Sometimes restarting can make all the difference in the world.