elev87
Level 1 (0 points)

Q: Internet connectivity issues on Mac

I was wondering if there was any solution to an internet connectivity issue I'm having on a mac. It seemed to start when I purchased a new modem: an iPrimus AudioCodes MP252 wireless router. Basically the internet connection will either drop out or become stagnant/very slow. There have been no connection/speed issues on any Windows PC or laptop, but often when you try to use the internet on the mac it precipitates a network dropout, thus affecting the connection on Windows computers as well.

 

I'm trying to see if there's anything else that can be done besides taking it in to be serviced. ISP support hasn't been able to fix the issue, so perhaps it is some sort of compatibility issue between that particular modem and Apple Macs. Obviously the last resort is buying a new modem.

 

Modem: AudioCodes MP252 Series wireless router

Mac: Mac OS X Version 10.6.8

iMac (20-inch Late 2006), Mac OS X (10.6.8)

Posted on Aug 12, 2013 9:59 PM

Close
elev87

Q: Internet connectivity issues on Mac

  • All replies
  • Helpful answers

  • by BDAqua,

    BDAqua BDAqua Aug 13, 2013 3:05 PM in response to elev87
    Level 10 (123,880 points)
    Aug 13, 2013 3:05 PM in response to elev87

    Hi, some Modems/Routers only like Windows PCs, also see if QoS is running on it giving most resources to PCs.

     

    Make a New Location, Using network locations in Mac OS X ...

     

    http://support.apple.com/kb/HT2712

     

    10.5, 10.6, 10.7 & 10.8…

     

    System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.

     

     

    10.5.x/10.6.x/10.7.x/10.8.x instructions...

     

    System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.

     

    The interface that connects to the Internet should be dragged to the top of the list.

     

    If using Wifi/Airport...

     

    Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.

     

    For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...

     

    208.67.222.222

    208.67.220.220

     

    (There may be better or faster DNS numbers in your area, but these should be a good test).

    Click OK.

     

    If that doesn't work try changing channels on your Router.