Please Help The New Guy

Hey Guys,

I got my MacBook 2012 13inch for my birthday a couple days ago,

i went to redeem a voucher in the Mac App Store and it asked me to provide my password for my apple account so i put it in and it said "ConnectionManager::invoke::Failed to find service connection url."

i wonder if anybody else has encounted this problem and has found a good troubleshoot,

ive been on chat to the support staff for the past 45 mins and nothing they said has worked.

please help guys...

many thanks 🙂