HT201272: Download your past purchases
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Q: So I preordered an album from iTunes it says I purchased it but it won't download! I got an email but the link just takes me to th ... more
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Aug 15, 2013 11:46 AMby pedro d,Hello there, brittanyfromsk.
The following Knowledge Base article reviews how you can access a pre-order once it is available:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
If you are still not able to see your purchase, follow the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
