So I preordered an album from iTunes it says I purchased it but it won't download! I got an email but the link just takes me to the home page on iTunes on my iPhone

So I preordered an album from iTunes it says I purchased it but it won't download! I got an email but the link just takes me to the home page on iTunes on my iPhone

Posted on Aug 13, 2013 8:31 AM

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1 reply

Aug 15, 2013 11:46 AM in response to brittanyfromsk

Hello there, brittanyfromsk.


The following Knowledge Base article reviews how you can access a pre-order once it is available:


iTunes Store: About Pre-orders

http://support.apple.com/kb/HT5714


If you are still not able to see your purchase, follow the steps in this article:


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro D.

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So I preordered an album from iTunes it says I purchased it but it won't download! I got an email but the link just takes me to the home page on iTunes on my iPhone

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