abhiaries
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Q: Airplay Icon does not appear, using Netgear Router

I have recently purchased Apple TV, it works fine on stream the videos.

I am having issue with Mirroring, Air Play Icon does not appear on my iPad (next gen) or iPhone (4S).

 

I have taken all my apple products to Apple Shop, just to verify if everything is good with my apple products and to my surprise Airplay icon appears without doing any settings.

But when I came back home it does not appear, even though I am in the same WiFi network, i called apple support they said there might be some issue with my Router.

 

I am using Negear WNR1000v3, router and does not know what settings I need to changed to get Airplay Icon appear on my iPad.

 

Any help on this is highly appreciated.

iPhone 3G, iOS 6.1.4

Posted on Aug 13, 2013 1:01 PM

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abhiaries

Q: Airplay Icon does not appear, using Netgear Router

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  • by pedro d,

    pedro d pedro d Aug 15, 2013 12:49 PM in response to abhiaries
    Community Specialists
    Aug 15, 2013 12:49 PM in response to abhiaries

    Hello there, Abhiaries.

     

    The following Knowledge Base article has some great information to help troubleshoot the issue you're describing:

     

    Troubleshooting AirPlay and AirPlay Mirroring

    http://support.apple.com/kb/ts4215

     

    Specifically:

    If the AirPlay icon doesn't appear

    Check for the AirPlay icon ( TS4215_01---en.png ) in the recently used apps section on your iOS device, or in iTunes on your computer (as in these articles about how to use AirPlay and how to use AirPlay Mirroring). The icon will only appear if your device or computer is logged onto a Wi-Fi network which has an AirPlay-enabled recipient, such as Apple TV (2nd generation or 3rd generation).

    If you are still unable to see the AirPlay icon, try one of the following steps:

    • Verify that your AirPlay-enabled devices have the most up-to-date software or firmware.
    • Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings > Wi-Fi.
    • Verify that all your AirPlay-enabled devices are logged on to the same home Wi-Fi network (check the home network names on your devices to confirm).
    • If trying to AirPlay, or AirPlay mirror, to your Apple TV (2nd or 3rd generation), ensure that AirPlay is enabled on your Apple TV as well. You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings >AirPlay
    • Check Internet or network connectivity on all affected devices.
    • Temporarily disable firewalls (both network and local) and security software. Security software and firewalls may block ports that AirPlay uses to stream content. You can often resolve issues with security software by updating, correctly configuring, or uninstalling security software.
    • If attempting to use AirPlay from a third-party app or a website from your Safari app on your iOS device, confirm that the app or website is AirPlay compatible (refer to the developers of the app or website for additional information). 

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro D.

  • by MrXJR,

    MrXJR MrXJR Aug 29, 2013 2:05 PM in response to abhiaries
    Level 1 (0 points)
    Aug 29, 2013 2:05 PM in response to abhiaries

    I have the same problem. I am using Netgrear router too, and none of my apple devices can use airplay.