1 Reply Latest reply: Aug 13, 2013 2:46 PM by Demo
rosefromusa Level 1 Level 1 (0 points)

The sound is gone completely off my IPAD - the unit is just 6 months old.  I have checked the setup to make sure that all sounds are on, I check volume also.


There is also  a "slow motion" movement in some games .


Any suggestions?

iPad 2 Wi-Fi
  • Demo Level 10 Level 10 (82,485 points)

    1. If you have no sound at all, even in the Music App, try rebooting the iPad. Rebooting the iPad might help with the sluggush game movement as well.


    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.


    2. If you lost sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted.


    System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.


    Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.

    If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.


    If you have the side switch set to lock screen rotation then the system sound control is in the task bar. Double tap the home button and in the task bar at the bottom, swipe all the way to the right. The speaker icon is all the way to the left. Tap on it and system sounds will return.


    If you have the side switch set to mute system sounds, then the screen lock rotation can be accessed via the task bar in the same manner as described above.


    This support article from Apple explains how the side switch works.



    3. If you still have no sound at all ....try cleaning the dock connector opening of the iPad with a soft brush and just a little bit of rubbing alcohol.