how can i reset my ipod touch 5th generation to erase everything cause i try doing it threw itunes but it doesnt let me keeps saying ipod in recovery mode?

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Level 1

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how can i reset my ipod touch 5th generation to erase everything cause i try doing it threw itunes but it doesnt let me keeps saying ipod in recovery mode?

it still doesnt let me reset and keeps saying ipod recovery mode then after it finishes it says software cannot be contacted

iPod touch, iOS 5

Posted on Aug 13, 2013 5:51 PM

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Answer 1

matt00

Level 5

4,041 points

Aug 16, 2013 6:32 AM in response to rocu

Hey rocu,

Thanks for the question, and welcome to Apple Support Communities.

I understand your iPod touch is currently in recovery mode, and you are having issues restoring it. For information on recovery mode, see the following:

iOS: Unable to update or restore

http://support.apple.com/kb/HT1808

If you are having issues related to connecting to the update server, see this article:

iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

http://support.apple.com/kb/TS1814

For other alert messages, see this article:

iOS: Resolving update and restore alert messages

http://support.apple.com/kb/TS1275

Thanks,

Matt M.

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