1 Reply Latest reply: Aug 16, 2013 9:22 AM by braden85
rkranendonk Level 1 Level 1 (0 points)

This often happens when I open my MacBook in a place with a public hotspot: a Wi-Fi network connection is established, but the login window from the hotspot's provider doesn't appear.

To solve this, I usually open  Network Preferences, then choose Assist me, then Diagnostics.

In this panel, the control lights for Wi-Fi, Wi-Fi Settings and Network Settings are green, but the lights for ISP, Internet and Server are red.

I then have to hit Continue a couple of times to confirm the default choices in the ""Choose network port configuration" and "Select Wi-Fi network" panel.

This usually forces the hotspot provider's login window to appear.



Rather tedious. Does anyone know of a terminal command or a system preset to speed up this proces?

MacBook Air (11-inch Late 2010), Mac OS X (10.7.5)
  • braden85 Community Specialists Community Specialists (3,830 points)

    Hi rkranendonk!


    I have an article here that may be able to provide some helpful information for you:


    AirPort and AirPort Extreme: Using Public Networks, or "Hot Spots" to Access the Internet



    The relevant information for this can be found here:

    Joining a network provider's hot spot

    To join a network provider's hot spot, you need to set up an account with that provider. The provider typically offers a way for you to sign up immediately, at the hot spot itself. The provider may add variations to this theme, but it goes something like this:

    1. Choose the provider's network from the AirPort menu, just as you would choose your own AirPort Base Station.
    2. Open a Web browser, such as Safari.
    3. The provider automatically pushes a page to your browser, or you enter the address specified in writing at the hot spot.
    4. The page offers you a form where existing account holders may log in, and it includes a link for new customers to set up an account.

    If your experience differs, follow the instructions that you find at the hot spot.

    Thanks for using the Apple Support Communities. Have a good one!