Q: i am unable to download itunes because it tells me the mobile device is unable to load and to make sure i have access

Hi wanda578,

Thanks for visiting Apple Support Communities.

If you're unable to install or update iTunes due to an issue with the Apple Mobile Device Service, I'd suggest trying to restart it by following the steps in this article:

How to restart the Apple Mobile Device Service (AMDS) on Windows

http://support.apple.com/kb/TS1567

If the issues persist, you may find the troubleshooting steps in this article helpful:

iTunes: Troubleshooting security software issues

http://support.apple.com/kb/TS3125

Best Regards,

Jeremy