2 Replies Latest reply: Aug 14, 2013 1:00 PM by Linc Davis
RickAu Level 1 (5 points)



Has anyone else encountered when using Safari to download and save an Adobe document when I try and open the document syas it is corrupted or damaged. Have latest versions of Safari and Adobe Reader. This probolem NOT occur if I use Firefox.

Any advice





iMac, OS X Mountain Lion (10.8.3), Macbook Air, iPad, iPhone 4S
  • Carolyn Samit Level 10 (103,360 points)

    HI Rick ...


    Empty the Safari cache. Command + Option + E. Quit and relaunch Safari to test.


    If that doesn't help, delete the Cache.db file.


    Open a Finder window. From the Finder menu bar click Go > Go to Folder


    Type or copy paste the following:




    Click Go then move the Cache.db file to the Trash.


    Quit and relaunch Safari to test.




    Your profile indicates your Mac is running v10.8.3


    If that is the case, updating your system software will help with functionality as well as security.


    Either click Software Update from your Apple menu  OR open System Preferences > Software Update > Check Now.


    Restart your Mac after the updates are installed.

  • Linc Davis Level 10 (192,245 points)

    Back up all data.


    Triple-click the line of text below on this page to select it, the copy the selected text to the Clipboard (command-C):


    /Library/Internet Plug-ins


    In the Finder, select


    Go Go to Folder


    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.


    From the folder that opens, remove any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.


    The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present. The same goes for a plugin called "iGetter," and perhaps others.


    If you still have the issue, repeat with this line:


    ~/Library/Internet Plug-ins


    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.