1 Reply Latest reply: Aug 15, 2013 11:04 AM by BDAqua
InMIA Level 1 (0 points)

I'm using an HP Officejet 6000 E609n with a Macbook Pro (OSX 10.5.8).  I'm only using a black ink cartridge (HP 920XL) and some documents will print and others print out as blank pages.  I've gotten a PDF to print from Preview, but not from Adobe Reader (same document!).  Also, some Word documents print and others come out as blank pages.  Please help!

MacBook Pro (13-inch Mid 2009), Mac OS X (10.5.8)
  • BDAqua Level 10 (121,615 points)



    In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

    if you hold option and click the "-" tab it resets the printing system.




    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.


    Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

    Resetting the printing system in Mac OS X 10.5.x+++

        1.    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:

        2.    Choose System Preferences from the Apple menu.

        3.    Choose Print & Fax from the View menu.

        4.    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 
  As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.