10 Replies Latest reply: Aug 28, 2013 2:06 PM by andersondavidf
andersondavidf Level 1 Level 1 (0 points)

Hi,

 

Hope someone can help.

 

I recently had my macbook updated to  OS X 10.7.4 Lion from Snow Leopard (actually, the tech support people at Best Buy did this for me without asking, but I'm okay with it). Before the update, I did a full backup of the hard drive to an external drive using Time Machine. When the macbook was given back to me, it was wiped clean and I started from scratch.

 

I plugged in the external drive, did a "Browse other backup disks" under time machine, and pressed restore on the back-up. The computer took a few hours to do what I thought was restoring 200 GB worth of files to the computer.

 

But, when I went to look for them using Lion finder, they're nowhere to be found. When I get info on the internal hard drive, there is 200+ GB of space being used, so I know something got downloaded onto it. I just can't figure out where all the files went.

 

Please help!

 

Thanks.


MacBook, Mac OS X (10.7.4)
  • 1. Re: I restored 200 GB of files to Lion 10.7.4 from Snow Leopard - where are the files?
    Kappy Level 10 Level 10 (226,690 points)

    Most likely they were migrated to a new user account. Log out, then when you get the login list you should see another user listed. Your files should be there. Log into that account to find them. It's possible to move the files into the account you are now using. See: Transferring files from one User Account to another.

  • 2. Re: I restored 200 GB of files to Lion 10.7.4 from Snow Leopard - where are the files?
    andersondavidf Level 1 Level 1 (0 points)

    I logged out, but there is only one user listed - the one Best Buy tech support created called "Apple." The old user is gone.

     

    Any other ideas?

  • 3. Re: I restored 200 GB of files to Lion 10.7.4 from Snow Leopard - where are the files?
    Kappy Level 10 Level 10 (226,690 points)

    Take it to the BB guy and have them fix it properly. I have no idea what they did, only what the should have done.

     

    What you can also do is check inside the /Users/ folder to see if there is a second user folder listed.

  • 4. Re: I restored 200 GB of files to Lion 10.7.4 from Snow Leopard - where are the files?
    andersondavidf Level 1 Level 1 (0 points)

    Well, if they did a complete wipe of my hard drive and started fresh, should they have added more than one user? I'm not sure that they would have kept the old user - I told them I had back-up everything, so I expect they didn't try to keep my old user profile.


    Is there a way to find all the hidden files on a hard drive in Lion? I know they're there somewhere. I just can't access them.

  • 5. Re: I restored 200 GB of files to Lion 10.7.4 from Snow Leopard - where are the files?
    Kappy Level 10 Level 10 (226,690 points)

    So, you have backups of what you cannot find? Why don't you just restore them? I have no other suggestion for you because I don't know what the BB guy did and neither do you unless you call and ask or take your computer back to them.

     

    If you have a full Time Machine backup, system and all, then just erase the drive and restore the backup.

     

    Install or Reinstall Lion/Mountain Lion from Time Machine Backup

     

    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.

     

    Boot to the Recovery HD:

     

    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Erase the hard drive:

     

      1. Select Disk Utility from the main menu and click on the Continue button.

     

      2. After DU loads select your startup volume (usually Macintosh HD) from the

          left side list. Click on the Erase tab in the DU main window.

     

      3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on

            the Security button and set the Zero Data option to one-pass. Click on

          the Erase button and wait until the process has completed.

     

      4. Quit DU and return to the main menu.

     

    Restore from backup: Select Restore Time Machine backup and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible

                because it is three times faster than wireless.

  • 6. Re: I restored 200 GB of files to Lion 10.7.4 from Snow Leopard - where are the files?
    andersondavidf Level 1 Level 1 (0 points)

    I'm hoping for a solution that doesn't involve erasing my hard drive. Does a solution exist that would involve my locating the hidden files on the computer?

     

    I did a  back-up using Time Machine before Lion was installed, but I can't say for sure that that means I backed-up all of the system files and everything (I'm not that acquainted with how time machine backs things up to know). I'm also hoping to avoid going back to the operating system I had before, as the computer is faster now. I just want all the itunes files and pages documents and photos and things like that.

     

    Yes, I could just get those off my back-up drive, but then there's the problem that I have most of my 300 GB hard drive used up with files I can't access.

     

    So, does anyone have a solution that doesn't involve erasing my hard drive?

     

    Thanks.

  • 7. Re: I restored 200 GB of files to Lion 10.7.4 from Snow Leopard - where are the files?
    Csound1 Level 8 Level 8 (35,280 points)

    andersondavidf wrote:

     

    I'm hoping for a solution that doesn't involve erasing my hard drive. Does a solution exist that would involve my locating the hidden files on the computer?

    Erase the drive and restore your backup, why make this more complicated?

  • 8. Re: I restored 200 GB of files to Lion 10.7.4 from Snow Leopard - where are the files?
    andersondavidf Level 1 Level 1 (0 points)

    Thanks for the suggestions, but I found a way that didn't involve erasing my entire hard drive and reinstalling the operating system. I turned on hidden files using a command in the Terminal, then I downloaded software called Omnidiskweeper for Mac and it located all the files I had put on the hard drive right away. I then deleted them all, freeing up all the space. Now I'll just restore the files I wanted to the right user account and all will be well.

  • 9. Re: I restored 200 GB of files to Lion 10.7.4 from Snow Leopard - where are the files?
    Pondini Level 8 Level 8 (38,720 points)

    andersondavidf wrote:

    . . .

    "Browse other backup disks" under time machine, and pressed restore on the back-up.

    That's the wrong way to do it (but neither Apple nor Best Buy make that clear ).

     

    That copied stuff into the hidden /Volumes folder, where it's not usable -- just takes up space.  See the blue box in Where did my Disk Space go? for instructions on how to delete it.

     

    Then you need to start over and use the Migration Assistant app to transfer your stuff from the backups.  To avoid losing permission to the older backups, though, you'll need one of the workarounds (#3 is best, but #4 will work) in the green box of  Problems after using Migration Assistant. (The pink box there explains why.)

     

    Post back if you have problems or questions.

     

     

    EDIT:  Just copying things from the backups probably won't work well -- there are hidden files, things you won't have permission to, and, especially, files in support of applications that you won't see and copy, so the apps won't work properly, if at all.

     

    Message was edited by: Pondini

  • 10. Re: I restored 200 GB of files to Lion 10.7.4 from Snow Leopard - where are the files?
    andersondavidf Level 1 Level 1 (0 points)

    Something went wrong when I used the migration assistant and my macbook would no longer start up. I've taken it back to Bestbuy and they are resetting the operating system again. I will try the migration assistant again when it comes back.

     

    Will report on what happens in a few weeks.