1 Reply Latest reply: Aug 17, 2013 6:35 AM by sheila_m.
eskieherder Level 1 Level 1 (0 points)

I reset my iPhone 4.  Finally got the voice over off, but now I can't get it to slide like it used to.  I have to double-click everything and since I can't scroll/slide down, I can't even access all my options on any given page.  How do I get it to go back to sliding between screens and pages and not needing to double-click everything?


All this because my email (hotmail) wouldn't download from the network server starting this morning, and I reset the settings to try to get it to work.  Ack!  My phone is impossible to use in its current state!  Please help! 

iPhone 4 (8GB), iOS 6.1.3
  • sheila_m. Community Specialists Community Specialists (3,280 points)

    Hello eskieherder,


    It sounds like you have turned off the Speak Selection feature but may have VoiceOver still turned on if you are not able to scroll.  I found a few different ways you can turn this off.


    I recommend trying the following first:

    Press the home button three times quickly. This is also called "Triple-click Home".


    If the VoiceOver feature still is on, you can navigate to Settings > General > Accessibility and turn VoiceOver off here.


    If it is too difficult to access those settings on your iPhone, you can turn VoiceOver off using iTunes:


    Managing accessibility features using iTunes

    1. Connect your iPhone, iPad, or iPod touch to any computer with iTunes installed.
    2. In iTunes, select your device.
    3. From the Summary pane, click Configure Universal Access in the Options section at the bottom.
    4. Select the feature you would like to use and click OK.


    You can find the full article here:

    iOS: Configuring accessibility features



    Thank you for using Apple Support Communities.



    Sheila M.