Q: CAN'T REDEEM MY ITUNES GIFT CARD. IT SAYS WEBPAGE NOT AVAILBLE OR MOVE TO OTHER WINDOW

Hey colombia86,

Thanks for the question, and welcome to Apple Support Communities.

You may want to try redeeming your iTunes Gift Card with the instructions below:

iTunes Store: How to redeem a code

http://support.apple.com/kb/HT1574

If you continue to have issues, see this article:

iTunes Store: Invalid, inactive, or illegible codes

http://support.apple.com/kb/TS1292

If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.

 

Contacting iTunes Store Support

1. Go to the iTunes support page and select your iTunes country.

2. From the iTunes support page, choose Contact Support on the lower-left side of the page.

3. Follow the instructions to get iTunes Store support assistance.

Thanks,

Matt M.