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User profile for user: DefeatRomney2012
DefeatRomney2012 Author
User level: Level 1
10 points

"Your purchase cannot be completed"

I cannot rent or purchase from AppleTV. I can watch all free shows and movie previews. However, when I attempt to rent movie, I get the message "Your purchase cannot be completed" My account is fine. I can make purchases on all iOS devices, iMac, MBP, just not on ATV. This started recently.

Apple TV

Posted on Aug 14, 2013 6:52 PM

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2 replies
User profile for user: Winston Churchill
Winston Churchill
User level: Level 10
122,487 points

Aug 15, 2013 3:54 AM in response to DefeatRomney2012

Try the following steps, check whether things are working after each step where appropriate, before trying the next.


  1. Restart the Apple TV (Settings > General > Restart).
  2. Restart the Apple TV by removing ALL the cables for 30 seconds.
  3. Restart your router.
  4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
  5. Restore the Apple TV (Settings > General > Reset > Restore)
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"Your purchase cannot be completed"

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