Installed pages but wont let me print upgraded to snow leapard

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Level 1

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Installed pages but wont let me print upgraded to snow leapard

so frustrating...spent so much time trying to work iwork!!! Up graded to 10.8 then installed pages 09 but it said I need to buy the serial number but it would not let me buy anything!!! says it is installed for free because I had bought an earlier version...wants that serial number but I never had one! Can't even get a trial because I've done that before I bought it...Who can help me???

Have a large project due. Thanks so much

OS X Mountain Lion (10.8.4), iWork...pages

Posted on Aug 14, 2013 7:55 PM

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Answer 1

fruhulda

Level 6

15,161 points

Aug 14, 2013 10:18 PM in response to MalibuMiMi

I could guess but better if you tell us how you installed iWork. From a dvd? saved .dmg?

The question for serial number usually means that you have a trial installed that has exspired. You can't get any new trials any longer.

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Answer 2

Peggy

Level 8

41,601 points

Aug 15, 2013 9:29 AM in response to MalibuMiMi

Getting the request for a serial number means that at some time you had the iWork ’09 trial installed. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user. The easiest way to fix the problem is to use Yvan Koenig's AppleScript that removes the files. You can find it on his box.com account in for_iWork'09 > other_iWork'09 items > uninstall iWork '09.zip. Download uninstall iWork '09.zip, decompress it, open it in AppleScript Editor and click the Run button.

Apple's support article on the subject says it's due to having a copy of the trial that is a higher version that the one you've purchased, but I'm not sure that is very common. This problem started with Snow Leopard & it seems to be some code in the iWork installers that doesn't do what it should.

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