nathanjhastings
Level 1 (0 points)

Q: Iphone 5 losing wifi when downloading

I'm having an issue when downloading apps or podcasts where I lose wifi.

So for example I was downloading a large app the other day and I had to use the web browser or twitter to keep the wifi connection on as the phone would disconnect from the wifi otherwise.

Its the same for podcasts to i have to keep coming out and going back into the download screen to get the podcast.

 

I don't want to be connected to wifi all the time but I do need it to keep a stable connection when downloading.

 

Anyone else come accross this issue?

iPhone 5, iOS 6.1.4

Posted on Aug 15, 2013 9:00 AM

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nathanjhastings

Q: Iphone 5 losing wifi when downloading

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  • by sterling r,

    sterling r sterling r Aug 17, 2013 12:03 PM in response to nathanjhastings
    Community Specialists
    Aug 17, 2013 12:03 PM in response to nathanjhastings

    Hello there Nathan,

     

    I have some troubleshooting here that may help resolve the issue you are seeing with the intermittent wifi connectivity.

    The article is named iOS: Troubleshooting Wi-Fi networks and connections and can be found here http://support.apple.com/kb/TS1398

     

    1. Be sure that you are in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    3. Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
      • If not, refer to your network administrator or ISP for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
      • Note: You will need to enter your Wi-Fi password again if your desired network requires one.
    6. Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.
    8. Update your Wi-Fi router to the latest firmware2.
      • For AirPort Base Stations, see this article for information about firmware updates.

     

    And this troubleshooting as well from down the bottom of the article:

     

    Wi-Fi disconnects, or signal strength is less than expected

    • Move closer to the Wi-Fi router (access point).
    • Check for sources of potential interference.
    • Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.

     

    As a last resort, you may need to backup your phone to iTunes and restore the device.

    iOS: How to back up and restore your content

    http://support.apple.com/kb/HT1766

     

    Take care,

    Sterling