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cassandra237

Q: i would like to know if i purchased some products on the mall star game and i did not receive it tho my credit card was charged what shall i do..

i want to know how is it that you all charged me 13.00 dollars for my games when i only got 9.00dollars worth of stuff on my game for mall stars

Posted on Aug 15, 2013 2:51 PM

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Q: i would like to know if i purchased some products on the mall star game and i did not receive it tho my credit card was charged wh ... more

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  • by jeremy_v,

    jeremy_v jeremy_v Aug 17, 2013 2:26 PM in response to cassandra237
    Community Specialists
    Aug 17, 2013 2:26 PM in response to cassandra237

    Hi cassandra237,

     

    Thanks for visiting Apple Support Communities.

     

    You may want to report the issue with your purchase using the steps in this article:

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

    http://support.apple.com/kb/HT1933

     

    Best Regards,

     

    Jeremy

  • by Azkrenz,

    Azkrenz Azkrenz Aug 17, 2013 4:27 PM in response to jeremy_v
    Level 1 (0 points)
    Aug 17, 2013 4:27 PM in response to jeremy_v

    hi jeremy i have similar Question from casandra, but i buy games gems from Itunes Gift Card, my Itunes Gift Card is reduce but my gems did not in my game, i use Itunes Store and report the issue but No. 5. and no. 6.

              5.From the Choose Problem dropdown menu, choose the appropriate issue.

              6.Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.

    is none in my Itunes Store, please help my problem