davesnapeuk
Level 1 (0 points)

Q: Purchased content will not download

A while ago I purchased an album (New Order - Substance). When I search my library none of the songs are there. When I look in the store it shows as purchased.

I have checked for available downloads and nothing shows.

How can I get the album downloaded to my PC please?

 

I have had a computer rebuild in the interim period after purchasing but I expected iTunes to re-sync rather than deciding what I am allowed to listen to.

iPod nano, Windows 7

Posted on Aug 15, 2013 4:34 PM

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davesnapeuk

Q: Purchased content will not download

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  • by norm123,

    norm123 norm123 Aug 17, 2013 2:11 PM in response to davesnapeuk
    Community Specialists
    Aug 17, 2013 2:11 PM in response to davesnapeuk

    Hello davesnapeuk

     

    Look for the files on your computer by going to the iTunes folder in your Music folder. Once it is located then drag it onto iTunes to see it show up.

     

    Where are my iTunes files located?

    http://support.apple.com/kb/HT1391

     

    Thanks for using Apple Support Communities.

     

    Regards,

    -Norm G.

  • by davesnapeuk,

    davesnapeuk davesnapeuk Aug 18, 2013 5:01 AM in response to norm123
    Level 1 (0 points)
    Aug 18, 2013 5:01 AM in response to norm123

    Thanks Norm.

    The problem was that iTunes would not download the content to my PC. Although it knew that I had purchased it and wouldn't let me purchase it again there was no easy way to actually force it to download from iTunes.

     

    Eventually I found the answer by clicking almost every conceivable option in iTunes:

    Log into the store

    In quicklinks select 'Purchased'

    Click 'Not on this computer'

    Select what you want to download and click download

     

    What a faff!

    hope this answer is useful to anyone else who find that iTunes hasn't downloaded their full purchased content.