Downloading past purchases?

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Level 1

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Downloading past purchases?

Hi there, I have lost my old iPhone, and I am trying to download the iTunes purchases I made on it to my new mac but they don't appear to be in purchased section, only on the history receipt. I cant find it to re-download my old library - please help?

The instructions dont seem to correspond with my issue as I cant find the purchases in my purchased folder - only in my history receipts, and when I try to downlaod a new copy of an albulm, iTunes just says I have already purchased it - but I cant get another copy?!

Posted on Aug 16, 2013 3:57 AM

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Answer 1

King_Penguin

Level 10

334,144 points

Aug 16, 2013 4:41 AM in response to LSCDMF

Where are you looking to re-download them from ? What you can re-download will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes - but what content types that you can re-download will depend upon what country that you are in (what can be re-downloaded where).

If the types of item that you want to redownload aren't shown there, and you don't have them on an old computer or on a backup of your library, then you can try contacting iTunes Support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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