1 Reply Latest reply: Aug 16, 2013 4:41 AM by King_Penguin
LSCDMF Level 1 Level 1 (0 points)

Hi there, I have lost my old iPhone, and I am trying to download the iTunes purchases I made on it to my new mac but they don't appear to be in purchased section, only on the history receipt. I cant find it to re-download my old library - please help?


The instructions dont seem to correspond with my issue as I cant find the purchases in my purchased folder - only in my history receipts, and when I try to downlaod a new copy of an albulm, iTunes just says I have already purchased it - but I cant get another copy?!

  • King_Penguin Level 10 Level 10 (115,340 points)

    Where are you looking to re-download them from ? What you can re-download will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes - but what content types that you can re-download will depend upon what country that you are in (what can be re-downloaded where).


    If the types of item that you want to redownload aren't shown there, and you don't have them on an old computer or on a backup of your library, then you can try contacting iTunes Support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption