You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 5 lightning port charging problem - SOLUTION!

Just wanted to share a solution to my charging problem. Very quickly my phone developed a problem where I couldn't get it to charge. The connector didn't feel sloppy, but if I twisted it to the side, I could get it to make a connection. However, if I let go or bumped the phone it would immediatly disconnect. Sometimes it would take a easy dozen tries to get the phone to establish a connection. Often I'd come back only to find that it had lost the connection and stopped charging. Took it to the Verizon store and it worked fine on their cords. Could be the cord, but I have multiple cords stashed in different locations and they all went bad at the same time. That suggests to me that it's the phone and not the cord. I tried to fish for some lint in the port and that definetly seems to be part of the problem. I used a bent paperclip with no ill effects, but I'd be more comfortable with a flat toothpick. Just stay away from the sides of the port as I don't know how fragile the connection wires are. In my case, I was going for the bottom of the port. Reach into the port and try to scrape out any packed in lint from the back of the port. I'm thinking the lint may prevent the plug from fully seating thus creating a poor connection. This helped a fair amount, but the connection still needed improvement. Last night I bought a can of electrical contact cleaner and thought I'd give it a try. I'd admit that I was a bit nervous to spray this into my phone, but I needed to try something. Using the included tube, I sprayed a tiny amount of cleaner into the port. The cleaner will get outside the port, but I don't see any signs of damage to the Belkin case, phone body, screen or disposable screen protector. While the port was still wet, I grabbed a cord and plugged it in several times hoping to agitate the solution and mechanically clean the connection. A mini q-tip would work even better. Instantly I found a signficantly improved connection. Plug it in and boom, good connection. First try every time. No wiggling necessary. I did this last night at home and I just plugged the phone in at work; again got a good connection. Now, I only tried this last night, but it certainly looks like the problem is dirt, grime and maybe a touch of corrosion that's causing the problem. Clean the port out to remove any debris and then apply a quick shot of contact cleaner and you should be good to go!

Posted on Aug 16, 2013 6:52 AM

Reply
231 replies

May 22, 2016 4:32 AM in response to TnD1w

My phones charging cable started to not connect well. The cable sat loose in the charging port, and it was a struggle to make the phone charge. After doing some reading, I came to the conclusion cleaning it couldn't hurt. Power down the phone and get yourself a sturdy toothpick and a GUM cleaner for flossing in between your teeth. I have found the best application to start with the toothpick. This will help clean any gunk and loosen up the debris inside. Shine a flashlight inside and you will be able to see all the debris. Use the the toothpick a few times and blow it out with your breath. Finish up the cleaning with the GUM cleaner, you will be surprised the amount of dust/lint that will be removed. The small GUM brush also helps clean the contacts inside. Once done my phone connector made a solid connection once again and was no longer loose even the tiniest bit!


This is also a fantastic way to clean your head phone jack connector and speaker/mic ports!

Jul 16, 2016 5:25 AM in response to TnD1w

Many thanks for posting this - worked a charm! I've had the same problem for a few weeks and despite having used a fine brush to clean out the charger socket - and despite not being able to see any dirt in there - I got a toothpick and started to gently scrape away. Genuinely amazed at how much lint I've managed to extract!!!! Just plugged in and got perfect contact again. Looked at other fixes which tended to suggest replacement part but so glad I found this solution. 🙂🙂

Aug 2, 2016 4:44 AM in response to TnD1w

I must say I was a bit skeptical about this solution. My Iphone 5S was showing the same charging problems described here for several months. Very annoying, I had to leave it quite still for a complete charge, sometimes moving the plug left or right to start a charge. I did not believe it was a dirt problem, but what the hack, let´s give it a try... I got a small plastic toothpick, sharpened it a little to make it flat and thin and... an enormous amount of lint and dirt came out of the port! Cleaned after several minutes of delicate work, a bit of contact cleaner spray, all is well and working. The lightning port is redeemed to me!

Sep 2, 2016 7:44 PM in response to TnD1w

I'm on my second iPhone... the first one (a 4S) I used for years in pretty dirty conditions (working outside and in construction) and never had such an issue. Of course, the 4S doesn't use a lightning connector, so that might be the difference. My new phone, a iPhone SE, I've only had for about 3 months and I have a protective case that covers the lightning connector when it is not on the charger, so I was doubtful this could be a useful solution for me. I didn't get any lint out by digging around, it was pretty clean in there. However, by just blowing into the port a couple of times, I must have dislodged some tiny amounts of dust because the phone charges again!


Thank you so much for sharing this solution. I will never assume just because my phone is new and encased that it is not vulnerable to dust.

Sep 7, 2016 1:33 PM in response to TnD1w

Brilliant suggestion. The reply that suggested cleaning in the corners behind the side clips was the winner for me. I did the toothpick and electrical contact cleaner first, and thought I was done, but the charger was still finicky. I tried a pin and found a little ball of lint on the left side. So far it's working great!


Now...anyone have a fix for touch disease??

Sep 19, 2016 3:09 AM in response to TnD1w

By no means I thought that this could fix my problem of Lighting cable being "loose" and not connecting well for charging and data transfer. I was experiencing difficulty getting the phone charging and had to "wiggle" the cable in order to establish a connection for couple of minutes usually. But the port really did seem clean and without any debris.


But PROBLEM SOLVED by cleaning the port with a paper clip and screen cleaning wipe. Be gentle and take extra care cleaning the sides of the port. It really was surprising how much lint was in there. Took about 3 minutes to clean it until the port feels solid, hold the cable strongly and charges easily!


See the photo for example, the dust & lint ball is around 4mm in diameter.


User uploaded file

Oct 30, 2016 3:09 PM in response to TnD1w

My iphone 6 developed the same issue sine last 10 days, no matter how many different cables and wall chargers I tried it just didn't connect. It would usually take me around 20-25 efforts before I can get luck with decent connect and the phone would charge for 10-15 mins before it gets disconnected. As everyone above suggested I nervously attempted to clean the port with a try anti-static cloth and a "U" pin (using it's flat head) I was surprised to see how much lint and dirt came out of it. Once all clean and dry I could feel the grip of the cable and charging port got much better and now all cables original and aftermarket certified all works well with no issues. So I guess problem solved.

Iphone 5 lightning port charging problem - SOLUTION!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.