tcanady

Q: what type of usb cord do i need for my Macbook pro air to print to my brother mfc7880DW

When I print a message comes up that says "printer not connected", but the USB cord is connected. HELP!!

Posted on Aug 16, 2013 7:59 AM

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Q: what type of usb cord do i need for my Macbook pro air to print to my brother mfc7880DW

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  • by Delgadoh,

    Delgadoh Delgadoh Aug 18, 2013 10:02 AM in response to tcanady
    Level 4 (1,405 points)
    Aug 18, 2013 10:02 AM in response to tcanady

    Hey tcanady,

     

    Since you're using your printer via USB connection, follow these steps until the issue is addressed:

     

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.

     

    If the issue persists, try these additional steps:

     

    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

     

    via: Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

     

    Best,

    David