HT203167: If you see an exclamation point next to your items in iTunes

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1kiki1
Level 1 (0 points)

Q: the itune store say the music is on my comp but im unable to find and play the song

the itune store say the music is on my comp but im unable to find and play the song

MacBook Pro

Posted on Aug 16, 2013 12:10 PM

by King_Penguin,Solvedanswer
King_Penguin King_Penguin
Level 10 (135,649 points)
iTunes
A:

If you are getting the 'unable to locate' message when you are trying to play on your Mac's iTunes then do they show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page ? If they do then they will probably currently have 'downloaded' against them as opposed to the cloud symbol for redownloading - deleting the entry (where you are getting the 'unable to locate' message) from your library should change it to a cloud symbol

Posted on Aug 16, 2013 12:54 PM

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1kiki1

Q: the itune store say the music is on my comp but im unable to find and play the song

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  • by King_Penguin,Solvedanswer

    King_Penguin King_Penguin Aug 16, 2013 12:54 PM in response to 1kiki1
    Level 10 (135,649 points)
    iTunes
    Aug 16, 2013 12:54 PM in response to 1kiki1

    If you are getting the 'unable to locate' message when you are trying to play on your Mac's iTunes then do they show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page ? If they do then they will probably currently have 'downloaded' against them as opposed to the cloud symbol for redownloading - deleting the entry (where you are getting the 'unable to locate' message) from your library should change it to a cloud symbol

  • by 1kiki1,

    1kiki1 1kiki1 Aug 16, 2013 7:31 PM in response to King_Penguin
    Level 1 (0 points)
    Aug 16, 2013 7:31 PM in response to King_Penguin

    That worked out great thanks