Buyers beware! Missing downloads from Itunes
I recently put in a new hard drive cos my macbook crashed and I was assured that all my files would be available for download. I am missing a few hundred songs and some audiobooks and movies. One of the movies "Forever Young" I was told it isn't available anymore but I can clearly see that it is. An audiobook that I was also told isn't available is also still svailable on the Itunes store.
Any advice on how to download these items which I have already paid for and have a receipt? When I contacted Itunes support they said there is nothing they can do! Disappointed!
iPod nano, Mac OS X (10.6.8)