6 Replies Latest reply: Sep 25, 2013 9:00 AM by JustMe1984
JustMe1984 Level 1 Level 1 (0 points)

I recently put in a new hard drive cos my macbook crashed and I was assured that all my files would be available for download. I am missing a few hundred songs and some audiobooks and movies. One of the movies "Forever Young" I was told it isn't available anymore but I can clearly see that it is. An audiobook that I was also told isn't available is also still svailable on the Itunes store.

 

Any advice on how to download these items which I have already paid for and have a receipt? When I contacted Itunes support they said there is nothing they can do! Disappointed!


iPod nano, Mac OS X (10.6.8)
  • Axeman1020 Level 6 Level 6 (14,185 points)

    They are not in with your Purchases?

     

    iTunes Store > Purchased (in the Quick Links section on the right)

  • varjak paw Level 10 Level 10 (169,805 points)

    Audiobooks have never been available for re-downloading. You'll need to restore them from your backup, as you will for any content that the content owner has removed from the iTunes Store. As to the other items, go to the iTunes Store, log into your account, and click the Purchases link under the Quick Links. From there you should be able to re-download some or all of your purchased content. Note that not all content has been licensed for re-downloading in all countries at this time. You can see what content you can download here:

     

    http://support.apple.com/kb/HT5085

     

    You can also re-download content using an iOS device.

     

    For full instructions, see:

     

    http://support.apple.com/kb/ht2519

     

    If you have purchased content that does not appear in your Purchases list, confirm that it was not purchased through some other iTunes Store account. If you're certain that is not the case, go here:

     

     

    http://www.apple.com/support/itunes/contact/

     

    and follow the instructions to report the issue to the iTunes Store.

     

    Regards.

  • JustMe1984 Level 1 Level 1 (0 points)

    Theres a third of the files, I dont have John Masefield Sea Fever (poem), i dont have several music files, some i backed up, until very recently I hadn't backed up in a couple years at least. I am so upset right now investing all my hard earned pennies into this brand. Very disappointed and disgusted. So no more, I am looking into an alternative to listening to music like the SiriusXM portable:

     

    http://shop.siriusxm.com/xm/ctl10600/cp49759/si5765862/cl1/siriusxm_lynx_wifi_en abled_portable_radio

     

    I will think twice about buying in the future! It would have been better for Itunes to just let me get the files that are still available. Forever Young Movie is still available, just not to me?! Disgraceful! I paid for it so I should have it! I am reporting this to BBB, I have emails from Itunes support to say it is no longer availble and it is very clear that it is!

  • JustMe1984 Level 1 Level 1 (0 points)

    No, i followed itunes instuctions to get all my files and was ill looking at the 500 songs! I had over 2500 songs in total, thers only one movie that I am aware of that is missing and that is Forever Young. In an email to Itunes support they say it is no longer available but it clearly is! Disgraceful! One of my fave poems Sea Fever spoken by John Masefield himself cannot be found anywhere online, a connection I have lost to my great aunt that passed away two years ago.....very disappointed!

  • JustMe1984 Level 1 Level 1 (0 points)

    Here are some songs that I bought through Itunes, they are not willing to update my account. They say they don't have them anymore yet I was able to find some of them....see attached below.....this is BS!:

     

    Above&Beyond (with Andy Moor - Air FOr Life.png

     

    Adoramus - Adoramus Domine.png

     

    Adoramus - Mna-Na-H-Eirann.png

     

    Adoramus - Sacred Isle.png

     

    Afro Celt Sound System - Colossus.png

     

    Afro Celt Sound System - Dark Moon, High Tide.png

     

    Afro Celt Sound System - Dhol Dogs.png

     

    Afro Celt Sound System - The Silken Wrap.png

     

    Afro Celt Sound System - Urban Aire.png

  • JustMe1984 Level 1 Level 1 (0 points)

    And more, remember that I bought these and have been told these files (and more) are not available but they are. Some songs are a couple seconds more so apparently those are different songs to the ones I bought even though they have the same names....I smell a rat, can you bring me some cheese!

     

    Deepak Chopra - Seven Spiritual Laws Of Success.png

     

    Karl Jenkins - The Dagda.png

    Forever Young, was told this is not available but it clearly is, people do your research and find your files they are still available!

    Movie - Forever Young (1992).png

    I attached some of my Itunes bekow, they grey shows songs are not available anymore and the black shows that they are:

    IScreen shot 2013-09-25 at 11.39.34 AM.png