After moving to spain from UK I can't get my phone to activate with my Spanish sim card

I bought an unlocked phone costing over £500, I did this on purpose due to having homes in both UK and Spain

Dear all,

I bought my phone from an Apple store in Exeter so it is unlocked.

When I changed my sim in UK ( full size from Blackberry to micro for IPhone ) I had to register with Orange which involved a phone call then a 2 hour period with the phone off whilst it activated. In the Orange shop in Spain I was told I didn't need to do this.

I will visit the Apple shop in Alicante next week and see what they say if nobody can give me the answer.

I dont want to buy another sim if its unnecessary as I will lose my number and the credit on the account.

Thanks to all so far, keep them coming!

Peter,

Thanks for this, I did feel the guy in the Orange shop didn't seem to have a clue! Customer service isn't great here in Spain so I was doing well not to drag him over the desk after he had cut up my sim then just shrugged his shoulders when it wouldn't work. He couldn't even ring Orange for me from the shop and advised me to try Vodaphone! I will go and get a new SIM card on Tues and see how it goes.

Thanks again,

Dave