HT201519: Update the software on your AirPort base station

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ingo46
Level 1 (5 points)
Mac OS X

Q: I've tried 5 times over the past 1/2 day to update my AirPort Extreme (6.3.1), but ever time the Firmware is being downloaded it ends in the message:  An error occurred while downloading the firmware.  What should I do?

I've tried 5 times over the past 1/2 day to update my AirPort Extreme (6.3.1), but ever time the Firmware is being downloaded it ends in the message:  An error occurred while downloading the firmware.  What should I do?

MacBook Pro (13-inch Early 2011), OS X Mountain Lion (10.8.3)

Posted on Aug 17, 2013 7:53 AM

by Bob Timmons,Solvedanswer
Bob Timmons Bob Timmons
Level 10 (105,243 points)
Wireless
A:

I am assuming that you have your AirPort Extreme connected to your modem with an Ethernet cable.

 

Try connecting your MacBook Pro to one of the LAN <-> ports using another spare Ethernet cable.

 

Restart the modem, AirPort Extreme and MacBook, then try the update again.

 

Report on your results.

Posted on Aug 17, 2013 8:11 AM

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ingo46

Q: I've tried 5 times over the past 1/2 day to update my AirPort Extreme (6.3.1), but ever time the Firmware is being downloaded it e ... more

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  • by Bob Timmons,Solvedanswer

    Bob Timmons Bob Timmons Aug 17, 2013 8:11 AM in response to ingo46
    Level 10 (105,243 points)
    Wireless
    Aug 17, 2013 8:11 AM in response to ingo46

    I am assuming that you have your AirPort Extreme connected to your modem with an Ethernet cable.

     

    Try connecting your MacBook Pro to one of the LAN <-> ports using another spare Ethernet cable.

     

    Restart the modem, AirPort Extreme and MacBook, then try the update again.

     

    Report on your results.

  • by ingo46,

    ingo46 ingo46 Aug 18, 2013 2:38 PM in response to Bob Timmons
    Level 1 (5 points)
    Mac OS X
    Aug 18, 2013 2:38 PM in response to Bob Timmons

    I was able to down load the firmware after unplugging AirPort Extreme and shtting down the MacBook (did not touch the modem) and connecting with an ethernet cable.  Much thanks.  I switched from a paired phone/DSL with AT&T to direct DSL, but am still uisng the same 2007 Westell DSL2+Router.  That weems redundent to me.  Do you kow if I can I use the AirPort Extreem directly from the ethernet cable coming into the house?  Paul in Far West South Carolina.  Have you been to Becton, TX?

  • by Bob Timmons,Helpful

    Bob Timmons Bob Timmons Aug 18, 2013 2:49 PM in response to ingo46
    Level 10 (105,243 points)
    Wireless
    Aug 18, 2013 2:49 PM in response to ingo46

    Do you kow if I can I use the AirPort Extreem directly from the ethernet cable coming into the house?

    Is that an Ethernet cable, or is that a phone cable?  The AirPort Extreme does not have a modem on board, so you must use a separate modem with the Extreme.

     

    Have you been to Becton, TX?

    Been to Lubbock and Amarillo many times, but never to Becton.