HT203512: iCloud: Account troubleshooting

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misplaced guest
Level 1 (0 points)

Q: iCloud not recognizing my date of birth

When I try to sign into my iCloud it ask me to answer some security questions. I put in my correct date of birth but it tells me it is NOT correct. How can I fix this? Somehow the wrong date of birth was interred and now I can not get into my icloud

Mac Pro

Posted on Aug 17, 2013 10:07 AM

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misplaced guest

Q: iCloud not recognizing my date of birth

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  • by pvonk,Helpful

    pvonk pvonk Aug 17, 2013 2:18 PM in response to misplaced guest
    Level 6 (13,739 points)
    Aug 17, 2013 2:18 PM in response to misplaced guest

    If you can't remember the answers to the security questions, then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.

     

    Then select 'iTunes Store', and on the next screen select 'Account Management'

     

    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.

     

    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

  • by misplaced guest,

    misplaced guest misplaced guest Aug 17, 2013 5:28 PM in response to misplaced guest
    Level 1 (0 points)
    Aug 17, 2013 5:28 PM in response to misplaced guest

    pvonk, thank you for trying to help. I already got a hold of support by phone and they were able to get it fixed. It wasn't that I didn't remember the answers, it was something that got messed-up with the questions and my other info (a bit much to explain). It first happened nearly a year ago and everytime I tryed to fix the problem I got frustrated and gave up. Finally this time I got some help. Thank you too - it sounds like you were leading me in the direction that I altimately found.