TS4429: If you see No Service in the status bar of your iPhone or iPad

Learn about If you see No Service in the status bar of your iPhone or iPad
LianaVogue
Level 1 (0 points)

Q: Reset iPhone 5 and now it says "No Service" and something about a SIM card

Help, please! I basically did a factory reset on my iPhone 5 and it says that I have "No Service" - When I view my phone info, there's not even a number for it. The number says "unknown" ***, HELP. It says that I NOW need a SIM card. It's been working fine without a SIM card, before. Why does it say that? Do I insert a SIM card and then take it back out? I mean, my service provider is Alltel. I was not present when my parents bought me the iPhone, I don't know if Alltel put a SIM card in for the setup and then took it out. When I checked the SIM card slot last night, there's NOTHING there. So, how was it even working before? >.>
These are the things I've done to TRY and fix the problem and it hasn't worked:

 

1. I've reset the network settings, DID NOT WORK
2. I've reset the factory settings (again) to try out different options like backup to iTunes or iCloud and wifi connections, DID NOT WORK
3. I've turned on and off airplane mode, DID NOT WORK
4. I've turned off and on my phone, DID NOT WORK

5. I've tried multiple online Apple Support steps, DID NOT WORK

 

Help....................

iPhone 5, iOS 6.1.4

Posted on Aug 17, 2013 9:50 AM

by LianaVogue,Solvedanswer
LianaVogue LianaVogue
Level 1 (0 points)
A:

RESOLVED

OKAY, in this specific issue of having "no service" is because..My carrier is Alltel and the Alltel store that I bought and setup service with is located in Georgia. I've moved up North since then and when I restored my phone, it was unable to connect to an Alltel network tower. Which only exists in South East areas. >.> So, I'll have to walk into a Verizon and ask them to put service on my phone.

 

THANK YOU, EVERYONE.

Posted on Aug 18, 2013 12:23 PM

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LianaVogue

Q: Reset iPhone 5 and now it says "No Service" and something about a SIM card

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  • Helpful answers

  • by deggie,

    deggie deggie Aug 17, 2013 10:00 AM in response to LianaVogue
    Level 9 (54,843 points)
    iPhone
    Aug 17, 2013 10:00 AM in response to LianaVogue

    Have you contacted Altel?

  • by LianaVogue,

    LianaVogue LianaVogue Aug 17, 2013 10:04 AM in response to deggie
    Level 1 (0 points)
    Aug 17, 2013 10:04 AM in response to deggie

    Thanks for your respons,.

     

    I'm facebooking and emailling everyone to contact Alltel for me. My parents, for example, are just NOT understanding what's going on. They're like "The service is paid for, so I don't know why it's messed up." And, I'm like, I KNOW the service is paid for, that's not the problem. The problem is I reset my phone and now it has NO number on it. The number is listed as "unknown" instead of my actual number with digits. So, I'm pretty sure Alltel can put the number back onto my iPhone, right? I mean, this is ridiculous.

  • by wegras,

    wegras wegras Aug 17, 2013 10:19 AM in response to LianaVogue
    Level 6 (15,194 points)
    Wireless
    Aug 17, 2013 10:19 AM in response to LianaVogue

    Have you seen this

    http://support.apple.com/kb/TS4148

  • by LianaVogue,

    LianaVogue LianaVogue Aug 17, 2013 10:36 AM in response to wegras
    Level 1 (0 points)
    Aug 17, 2013 10:36 AM in response to wegras

    Yes. That particular article falls under the things that I've tried

     

    5. I've tried multiple online Apple Support steps, DID NOT WORK

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Aug 17, 2013 10:44 AM in response to LianaVogue
    Level 8 (38,326 points)
    Mac OS X
    Aug 17, 2013 10:44 AM in response to LianaVogue

    If it has worked without a SIM it is on a CDMA network. You need to contact Altel and have them reactivate your phone. They should already have the MEID, but it would be helpful if you knew what it was.

  • by LianaVogue,

    LianaVogue LianaVogue Aug 17, 2013 11:27 AM in response to Lawrence Finch
    Level 1 (0 points)
    Aug 17, 2013 11:27 AM in response to Lawrence Finch

    Yeah, apparantly, they can't do anything with my phone roaming around "NY towers." That's the most ridiculous thing I've ever heard. Have you ever heard of that? It's the most unprofessional technical term I've ever heard. They're saying that they need my iPhone in person to fix it. I'm up North, my Alltel is in GA. Not happening. There should be a way to fix it remotely, but I guess since there is no Alltel up here, it makes sense. I GUESS.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Aug 17, 2013 11:43 AM in response to LianaVogue
    Level 8 (38,326 points)
    Mac OS X
    Aug 17, 2013 11:43 AM in response to LianaVogue

    Altel is owned by Verizon. When outside of the Altel area it should default to the Verizon CDMA network.

  • by LianaVogue,Solvedanswer

    LianaVogue LianaVogue Aug 18, 2013 12:23 PM in response to Lawrence Finch
    Level 1 (0 points)
    Aug 18, 2013 12:23 PM in response to Lawrence Finch

    RESOLVED

    OKAY, in this specific issue of having "no service" is because..My carrier is Alltel and the Alltel store that I bought and setup service with is located in Georgia. I've moved up North since then and when I restored my phone, it was unable to connect to an Alltel network tower. Which only exists in South East areas. >.> So, I'll have to walk into a Verizon and ask them to put service on my phone.

     

    THANK YOU, EVERYONE.