Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can anyone tell me why my MacBook Pro screen crashes when I attempt to play any game?

The screen splits in two and scrambles. If I'm able to close the game, the screen goes back to normal. Is it the video card? Motherboard?

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Aug 17, 2013 12:38 PM

Reply
12 replies

Aug 17, 2013 4:14 PM in response to tds47369

If you have more than one user account, these instructions must be carried out as an administrator.

Triple-click anywhere in the line below on this page to select it:

syslog -k Sender kernel -k Message CSeq GPU | tail | open -f -a TextEdit

Copy the selected text to the Clipboard (command-C).


Launch the Terminal application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.


Paste into the Terminal window (command-V).


The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.


A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. The title of the window doesn't matter, and you don't need to post that.

Aug 17, 2013 9:52 PM in response to tds47369

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.


These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.


Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.


Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.


Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.


Launch the Terminal application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.


When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.


Step 1


Triple-click the line of text below on this page to select it:

kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -f -a TextEdit

Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.

Step 2


Repeat with this line:

{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -f -a TextEdit

This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.


Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.


Step 3

{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -f -a TextEdit

Step 4

ls -A /e*/{cr,la,mach}* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -f -a TextEdit

Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.


Step 5

osascript -e 'tell application "System Events" to get name of every login item' | open -f -a TextEdit

Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.


You can then quit Terminal.

Aug 18, 2013 10:01 AM in response to Linc Davis

Step 1:


com.globaldelight.driver.BoomDevice (1.1)

com.jft.driver.PdaNetDrv (1.0.64)

com.trendmicro.kext.filehook (1.5.0)

com.trendmicro.kext.KERedirect (1.0.0)


Step 2:


com.trendmicro.itis.plugin

com.trendmicro.icore.wp

com.trendmicro.icore.main

com.trendmicro.icore.av

com.microsoft.office.licensing.helper

com.macpaw.CleanMyMac2.Agent

com.leapfrog.connect.shell

com.google.keystone.daemon

com.bombich.ccc

com.adobe.fpsaud


Step 3:


com.trendmicro.itis.uimgmt.agent

com.kodak.BonjourAgent

com.macpaw.CleanMyMac2Helper.trashWatcher

com.macpaw.CleanMyMac2Helper.scheduledScan

com.kodak.KODAK

com.kodak.KODAK

com.bombich.ccc_user_agent


Step 4:


/Library/Components:



/Library/Extensions:



/Library/Frameworks:

AEProfiling.framework

AERegistration.framework

AudioMixEngine.framework

DivX Toolkit.framework

NyxAudioAnalysis.framework

PluginManager.framework

TMAppCommon.framework

TMAppCore.framework

TMGUIUtil.framework

TMSSClient.framework

TMWeb.framework

TSLicense.framework

iCoreClient.framework

iCoreClientPb.framework

iLifeFaceRecognition.framework

iLifeKit.framework

iLifePageLayout.framework

iLifeSQLAccess.framework

iLifeSlideshow.framework

iTunesLibrary.framework



/Library/Input Methods:



/Library/Internet Plug-Ins:

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

DivXBrowserPlugin.plugin

Flash Player.plugin

Flip4Mac WMV Plugin.plugin

GarminGpsControl.plugin

JavaAppletPlugin.plugin

OVSHelper.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

SharePointWebKitPlugin.webplugin

Silverlight.plugin

TMDP_x86_64.plugin

TMWTP_x86_64.plugin

flashplayer.xpt

iPhotoPhotocast.plugin

nsIQTScriptablePlugin.xpt



/Library/Keyboard Layouts:



/Library/LaunchAgents:

com.google.keystone.agent.plist

com.kodak.BonjourAgent.plist

com.trendmicro.itis.uimgmt.agent.plist



/Library/LaunchDaemons:

com.adobe.fpsaud.plist

com.bombich.ccc.plist

com.bombich.ccc.scheduledtask.10A6C99E-6932-4462-84AC-447935CB208F.plist

com.bombich.ccc.scheduledtask.B76B2830-BE74-4734-93A7-3C9146E1C6F8.plist

com.google.keystone.daemon.plist

com.leapfrog.connect.shell.plist

com.macpaw.CleanMyMac2.Agent.plist

com.microsoft.office.licensing.helper.plist

com.trendmicro.icore.av.plist

com.trendmicro.icore.main.plist

com.trendmicro.icore.wp.plist

com.trendmicro.itis.plugin.plist



/Library/PreferencePanes:

DivX.prefPane

Flash Player.prefPane

Flip4Mac WMV.prefPane



/Library/PrivilegedHelperTools:

com.bombich.ccc

com.leapfrog.connect.shell

com.macpaw.CleanMyMac2.Agent

com.microsoft.office.licensing.helper



/Library/QuickLook:

iBooksAuthor.qlgenerator

iWork.qlgenerator



/Library/QuickTime:

AppleIntermediateCodec.component

AppleMPEG2Codec.component

DivX Decoder.component

DivX Encoder.component

Flip4Mac WMV Advanced.component

Flip4Mac WMV Export.component

Flip4Mac WMV Import.component



/Library/ScriptingAdditions:



/Library/Spotlight:

Microsoft Office.mdimporter

iBooksAuthor.mdimporter

iWork.mdimporter



/Library/StartupItems:

ChmodBPF



/etc/mach_init.d:



/etc/mach_init_per_login_session.d:



/etc/mach_init_per_user.d:



Library/Address Book Plug-Ins:

SkypeABDialer.bundle

SkypeABSMS.bundle



Library/Fonts:



Library/Input Methods:

.localized



Library/InputManagers:



Library/Internet Plug-Ins:

Google Earth Web Plug-in.plugin



Library/Keyboard Layouts:



Library/LaunchAgents:

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.E986B044-AB91-4F15-A8E8-15B 7B2F97372.plist

com.bombich.ccc_user_agent.plist

com.kodak.KODAK AiO Firmware Updater.plist

com.kodak.KODAK AiO Software Updater.plist

com.macpaw.CleanMyMac.helperTool.plist

com.macpaw.CleanMyMac.trashSizeWatcher.plist

com.macpaw.CleanMyMac2Helper.scheduledScan.plist

com.macpaw.CleanMyMac2Helper.trashWatcher.plist

com.mactuneup.schedule.plist

jp.co.canon.Inkjet_Extended_Survey_Agent.plist



Library/PreferencePanes:



Library/ScriptingAdditions:



Library/Services:


Step 5:


Boom, LockScreen2, Trend Micro Titanium

Aug 18, 2013 10:24 AM in response to tds47369

Please read this whole message carefully, especially the warnings, before doing anything.

1. I can only guess which of the modifications you've made to your system is causing the problem. The changes suggested here should be considered provisional; they may not help, or they may remove functionality that you find useful. If a third-party system modification that you want to keep is at fault, refer to its developer for support.

2. WARNING: Back up all data now if you haven’t already done so. Before proceeding, you must be sure you can restore your system to its present state, even if it becomes unbootable. If you’re not sure you can do that, STOP — DON’T CHANGE ANYTHING. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup. I will not be responsible for the consequences, and I will not be able to help, if you ignore this warning.

3. You should either remove or update the following system modification(s), if an update is available from the developer:

N/A

and definitely remove at least the following:

† Trend Micro Security

PdaNet

Boom

4. Whatever you remove must be removed completely, and (unless otherwise specified in this message) the only way to do that is to use the uninstallation tool, if any, provided by the third-party developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job. I can't be more specific, because I don't install such things myself. Please do your own research.

You will generally have to reboot after uninstalling a system modification. Until you do that, the uninstallation may have no effect, or unpredictable effects.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

Again, please don't ask me to do this research for you. You can do it better than I can, because I haven't installed the product and I may not even know what it is.

If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.

5. I recommend that you never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future OS X updates, so it may not be clear which one is at fault.

6. If you still have problems after making the suggested changes and rebooting, post again. Remember: if you don’t like the results of this procedure, you can undo it by restoring from the last backup you made before you started.

Uninstall the Trend Micro product by following the instructions on whichever of the pages linked below is applicable:

Removing Trend Micro Titanium Internet Security

Uninstalling Trend Micro Smart Surfing

Reboot.

Aug 18, 2013 11:46 AM in response to tds47369

1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.

If you find this comment too long or too technical, read only sections 5, 6, and 10.

OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.

2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.

The following caveats apply to XProtect:

  • It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
  • It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated " Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)

Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:

  • It can easily be disabled or overridden by the user.
  • A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
  • An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.

For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. OS X security is based on user input. Never click through any request for authorization without thinking.

4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is presumably effective against known attacks, but maybe not against unknown attacks. It notifies you if it finds malware, but otherwise there's no user interface to MRT.


5. XProtect, Gatekeeper, and MRT reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.

That means, in practice, that you never use software that comes from an untrustworthy source, or that does something inherently untrustworthy. How do you know what is trustworthy?

  • Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
  • A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
  • Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
  • Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
  • Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are in this category, though not all are necessarily harmful.
  • Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
  • Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
6. Java on the Web ( not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.

Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.

Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable itnot JavaScript — in your browsers.

Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.

7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.

Why shouldn't you use commercial "anti-virus" products?
  • Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
  • In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
  • By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.

8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.

An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.

A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:

♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe

Anti-virus software may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use the software unless a network administrator requires you to do it.

The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.

9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

10. As a Mac user you don't have to live in fear that your computer is going to be infected every time you install an application, read email, or visit a web page. But neither should you have the false idea that you will always be safe, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

Aug 18, 2013 9:38 PM in response to Linc Davis

Doing this helped for a little while...I thought. Thinking everything was fixed, I ran a program called Earth 3D which is a live desktop for the Mac. This program always crashed the screen in the past. The earth rotates and some other things in the background while while you conduct normal business on the MacBook Pro. Again, my screen crashed and split into two. The screen cleared up once I was able to close the Earth 3D program. I closed down and uninstalled Boom and PDA net. I also closed the Trend Micro Internet Security program prior to running Earth 3D. Any suggestions?

Can anyone tell me why my MacBook Pro screen crashes when I attempt to play any game?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.