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All replies
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Helpful answers
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Aug 19, 2013 12:39 PM in response to Suzie Midby pedro d,Hello there, Suzie Mid.
The following Knowledge Base article has the steps for you to be able to remove photos from your iPad:
iOS: Importing personal photos and videos from iOS devices to your computer
http://support.apple.com/kb/HT4083
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
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Oct 25, 2013 1:47 PM in response to Suzie Midby Stevo04,Hi Suzie,
I had the same problem. Once plugged in to your PC make sure you hit the home button on your iPad to enable you to see the iPad home screen. You will be prompted with a message which asks if you wish to trust the connected device. Click 'trust this device' and after refreshing on your PC you should now see the photos in a folder within the DCIM folder.
Hope this helps,
Steve
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Dec 4, 2013 6:52 PM in response to Suzie Midby Kelly389,Hi Suzie - I am curious whether you were able to solve this problem. I have exactly the same problem - a 'DCIM' file that shows up empty. Looking at the answers you received and having followed the instructions on from the Apple Support page - none of them seem to address the issue of an empty DCIM folder - would love to know if you got it solved. (I have over 1000 photos I want to transfer to a PC) - Kelly
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Dec 29, 2013 12:30 PM in response to Kelly389by Saukko2,Hi Kelly,
I had the same problem yesterday (empty DCIM folder). I deinstalled iTunes and all other Apple software (Apple Mobile Device Support, Apple software support, Bonjour, and Apple Software Update) from my Windows 8.1 laptop and then reinstalled iTunes. After that I could see my photos in DCIM.
Yours, S
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May 3, 2014 10:56 AM in response to Suzie Midby telemosaic,Make sure it is UNLOCKED. Screen on, code entered, etc so you can see the home screen.
Once it locks, the file view disappears because of security.
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Aug 17, 2016 6:39 AM in response to Suzie Midby ford.adams,I know this is an old question, but I personally found a solution, and this is still one of the top Google results when searching for this issue.
My equipment: iPhone 6S Plus, and Windows 7 Ultimate.
My fix: settings > Photos & Camera > "Download and Keep Originals" must be checked.
The alternative would be "Optimize iPhone Storage." When the "Optimize iPhone Storage" is selected, the full-quality originals are moved to cloud storage, and low-res mirrors are stored on the phone (this also means each time you want to play a video or look at an image, it has to briefly load into full quality). So if "Optimize iPhone Storage" is selected, then essentially your images and videos are not truly being stored on your phone, which is causing your DCIM folder to appear empty.
