entertain
Level 1 (0 points)

Q: lose internet access

We have a G5 running 10.5.8.

It recently began losing Internet access. After login, we can access the Internet for varying lengths of time, then suddenly can't. The only fix is to log out, then log in again. PITA!

 

It is not Safari, as I've tried other browsers. Dashboard widgets lose connection at the same time. Any ideas??

Mac Pro, Mac OS X (10.5.8)

Posted on Aug 17, 2013 3:36 PM

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entertain

Q: lose internet access

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  • Helpful answers

  • by entertain,

    entertain entertain Aug 17, 2013 3:37 PM in response to entertain
    Level 1 (0 points)
    Aug 17, 2013 3:37 PM in response to entertain

    Should add:

    This Mac is connected via Ethernet, no WIFI.

  • by Klaus1,

    Klaus1 Klaus1 Aug 17, 2013 3:47 PM in response to entertain
    Level 8 (48,918 points)
    Aug 17, 2013 3:47 PM in response to entertain

    Have you tried resetting the router?

  • by BDAqua,Helpful

    BDAqua BDAqua Aug 17, 2013 3:57 PM in response to entertain
    Level 10 (123,880 points)
    Aug 17, 2013 3:57 PM in response to entertain

    If Klaus1's advice doesn't help...

     

    Make a New Location, Using network locations in Mac OS X ...

     

    http://support.apple.com/kb/HT2712

     

    10.5, 10.6, 10.7 & 10.8…

     

    System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.

     

     

    10.5.x/10.6.x/10.7.x/10.8.x instructions...

     

    System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.

     

    The interface that connects to the Internet should be dragged to the top of the list.

     

    For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...

     

    208.67.222.222

    208.67.220.220

     

    (There may be better or faster DNS numbers in your area, but these should be a good test).

    Click OK.

  • by entertain,

    entertain entertain Aug 19, 2013 6:38 AM in response to Klaus1
    Level 1 (0 points)
    Aug 19, 2013 6:38 AM in response to Klaus1

    The router is unavailable to me as this Mac is in the workplace. However, I manage 12 Macs for our department & none of the others share this issue. All access the Internet via the same router.

  • by entertain,

    entertain entertain Aug 19, 2013 6:41 AM in response to BDAqua
    Level 1 (0 points)
    Aug 19, 2013 6:41 AM in response to BDAqua

    While I have not created a new account, this Mac has two: one for the end user, and my Admin account. Yesterday I logged in as Admin, and surfed the Internet to see if the issue presented itself.

     

    Oddly enough, it did. I then switched back to the User account expecting Internet access to be disrupted. It was not! Eventually I did get the issue to occur for the User account as well. Then I had to log out of both accounts in order to reestablish Internet access.

  • by BDAqua,Helpful

    BDAqua BDAqua Aug 19, 2013 10:58 AM in response to entertain
    Level 10 (123,880 points)
    Aug 19, 2013 10:58 AM in response to entertain

    Have you tried making a New Location yet?

  • by entertain,

    entertain entertain Aug 23, 2013 9:30 AM in response to BDAqua
    Level 1 (0 points)
    Aug 23, 2013 9:30 AM in response to BDAqua

    Finally finished testing a new Location, which does seem to have helped this issue.

     

    However, a more infrequent issue seems to be more prominent. This Mac is getting errors that it is "unable create a secure connection" to secure (https) sites!

  • by BDAqua,

    BDAqua BDAqua Aug 23, 2013 11:01 AM in response to entertain
    Level 10 (123,880 points)
    Aug 23, 2013 11:01 AM in response to entertain

    Hmmm, check System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the Proxies tab, what is set there?

     

    Also, are you running in a Managed, or Admin account? Parental Controls enabled?

     

    In Sys Prefs>Security>Firewall, what is allowed there to connect?

     

    Are you running any Anti Virus or web safety software?