10 Replies Latest reply: Aug 19, 2013 1:34 PM by echo53
Ron73 Level 1 (5 points)

I recently purchased a Canon MX-922 printer and I've posted this question in Canon's forum as well but no assistance. My hope here is to find someone else that has had a similar problem and was able to resolve it.


Allegedly their software is supported on 10.8.4 which I am currently  using on a Mac Mini and WiFi is being used. There is no hard wired connection between the printer and the Mac.


At the onset, this printer will print docs created on the Mac. it will Scan providing the native Print / Scan (as found in System Preferences) is used. So we can rule out communication issues. On a side note it can be pinged as well.


However, note the following errors when using My Image Garden, Quick Menu and the Canon lj Scan Utility (all Canon software). The Canon Network Tool does recognize the printer (as it should since it is present).


The CD supplied with the MX-922 would not load, so I had to pull down the latest softrware from Canon's site. This was done on 15-AUG-13.


Again, any input greatly appreciated and many thanks!




Canon error.jpeg

Canon LG Scan Utility Error.jpeg

Quick Menu Error.jpeg

Network Tool Locating Printer.jpeg

Mac Mini