I recently purchased a Canon MX-922 printer and I've posted this question in Canon's forum as well but no assistance. My hope here is to find someone else that has had a similar problem and was able to resolve it.
Allegedly their software is supported on 10.8.4 which I am currently using on a Mac Mini and WiFi is being used. There is no hard wired connection between the printer and the Mac.
At the onset, this printer will print docs created on the Mac. it will Scan providing the native Print / Scan (as found in System Preferences) is used. So we can rule out communication issues. On a side note it can be pinged as well.
However, note the following errors when using My Image Garden, Quick Menu and the Canon lj Scan Utility (all Canon software). The Canon Network Tool does recognize the printer (as it should since it is present).
The CD supplied with the MX-922 would not load, so I had to pull down the latest softrware from Canon's site. This was done on 15-AUG-13.
Again, any input greatly appreciated and many thanks!
Well this is getting tougher. The only way I can recreate that same error message is to use the MX920 that is meant for the USB connection when the printer is connected via network.
Would you be able to try connecting the MX to the Mac via USB, changing the Canon IJ Scan Utility to use USB and then see if you get the same error?
Just for your info re the scanner working via the Scan tab in Print & Scan. This entry uses a differnet scanner driver (ICA) vs the full (TWAIN) driver that is used by the Canon Scan Utility and Image Garden. The ICA driver is also used by Image Capture and Preview.