HT204233: Get help using Find My iPhone

Learn about Get help using Find My iPhone
summernsonny
Level 1 (0 points)

Q: my ipad has lost connection to internet but my iMac connects,i have reset settings but no joy

My iPad has lost connection yet my iMac is OK, i was using internet when it went. I have reset settings but no luck, when i go to wi-fi setting it says not connected yet it says wifi is on. Any ideas?

iPad

Posted on Aug 18, 2013 2:30 AM

Close
summernsonny

Q: my ipad has lost connection to internet but my iMac connects,i have reset settings but no joy

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Aug 20, 2013 7:50 AM in response to summernsonny
    Community Specialists
    Aug 20, 2013 7:50 AM in response to summernsonny

    Hello summernsonny,

     

    I have a great article for you to help troubleshoot what may be happening here.

    It is named iOS: Troubleshooting Wi-Fi networks and connections and you can find it here http://support.apple.com/kb/TS1398.

     

    1. Be sure that you are in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    3. Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
      • If not, refer to your network administrator or ISP for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
      • Note: You will need to enter your Wi-Fi password again if your desired network requires one.
    6. Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.
    8. Update your Wi-Fi router to the latest firmware2.
      • For AirPort Base Stations, see this article for information about firmware updates.

     

    There is additional troubleshooting down toward the bottom of the article if you need it.

     

    Also it may be a good idea to review the recommended settings for wifi networks:

    iOS and OS X: Recommended settings for Wi-Fi routers and access points

    http://support.apple.com/kb/HT4199

     

    Cheers,

    Sterling