1 Reply Latest reply: Aug 18, 2013 2:26 AM by King_Penguin
pham ly khuong Level 1 Level 1

have buy 6500gems -49.99 name Pham ly Khuong in lash of clans game. I have lost money but no have gems in my account.


17/08/2013F948 - 06162421,074,866.00
POS:.616242.20130817.074747.4283100787321023 .VISA-DEBIT-GATEWAY .0.000000.000000.



they reply but now they can not care it


##- Please type your reply above this line -##

Your request (#754103) has been received, and is being reviewed by our support staff.

We'll contact you as soon as we have an answer for you.

              BIN Pham            

              Aug 17 14:34 (EEST)           

    Pls check may purchase plsssss 


    --------DO NOT DELETE!--------
  UTC Time: 2013-08-17 11:34:04
  Game: Clash of Clans
  Version: 4.74.3
  PlayerID: 3-3308704(911)
  Category: Purchasing Issue
  Language: EN
  Device Type: iPhone5,1
  OS Version: 6.1.4 


  Best & Reagent.
  Bin Pham.                  


<Personal Information Edited by Host>

iPhone 5, iOS 6.1.4
  • King_Penguin Level 10 Level 10

    If you haven't received the item then you can try contacting iTunes Support via this link (we are fellow users here on these public forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption


    I've asked the hosts to remove your credit card number from your post - as you've included the complete card number in the pasted receipt you should get the card cancelled and replaced.